I'm actually having a horrible experience with woot in regards to this which is rather sub-par to the normal service I receive.
I purchased one of these and it arrived damaged from Fed-Ex and the futon itself was defective. The feet are actually plastic and they have screws embedded in them that you screw into the base of the futon. The threading was stripped on one of them so I couldn't attach the leg despite the already torn and damaged product. In addition, the futon felt like I could cough to hard and it would break.
I proceeded to try to return this a month ago. Fed-Ex claims it was picked up and returned yet woot claims it was not and customer service hasn't responded to my inquiries after over a week since the last time I asked them.
I'm now out $175 and have NO product and have not received a refund for the faulty product.
Would very much like contact from someone at woot about this and since trying to have civil email communication hasn't worked out, hopefully posting negative feedback will.