WootBot


quality posts: 16 Private Messages WootBot

Staff

LG Smart Portable Air Conditioner

Last Purchase:
3 hours ago

dcwyant


quality posts: 0 Private Messages dcwyant

Note a Jan. 2017 Q&A on Amazon about the smartphone feature of this unit:
"LG recently updated their app and took away their support for this product. They direct you to their new app which as of now [Jan. 2017] has no support to control this unit via wifi. DO NOT BUY this unit if you want this feature."

dcwyant


quality posts: 0 Private Messages dcwyant

Woot page notes "1 year warranty through KMS" but link opens to one page "GCR Defective Product Policy" that indicates a 90-day warranty.

Hey Woot! What's the warranty?

ThunderThighs


quality posts: 976 Private Messages ThunderThighs

Staff

dcwyant wrote:Note a Jan. 2017 Q&A on Amazon about the smartphone feature of this unit:
"LG recently updated their app and took away their support for this product. They direct you to their new app which as of now [Jan. 2017] has no support to control this unit via wifi. DO NOT BUY this unit if you want this feature."


Uhm, you forgot to read the updated bit at the top of the post. LG fixed it.

Link


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dcwyant


quality posts: 0 Private Messages dcwyant

Thanks Thunder Thighs! I had no idea that I had skipped the update on the product review. I'm sure there's a Freudian explanation...

Good to know the smartphone app is working!

searingxheretic


quality posts: 0 Private Messages searingxheretic

Woot, I agree with the above, what's the deal with the warranty? You say 1 year, the PDF says 90 day. Inquiring minds want to know.

ThunderThighs


quality posts: 976 Private Messages ThunderThighs

Staff

searingxheretic wrote:Woot, I agree with the above, what's the deal with the warranty? You say 1 year, the PDF says 90 day. Inquiring minds want to know.


We have asked the vendor and are waiting to hear back.


*** Play TT's Clue EVERY THURSDAY at 9pm CT ***
To contact Customer Service, use the SUPPORT form at the top of every woot page
••• ► Woot's Return Policy ◄ ••• ► Did you check your spam/junk folders for a CS reply?
CANCEL?? How to cancel your order in the first 2 hours!! - except orders with Woot-Off or expedited items

NedDawg


quality posts: 37 Private Messages NedDawg
ThunderThighs wrote:We have asked the vendor and are waiting to hear back.

It would not be cool if the warranty expired before the dog days of summer.

searingxheretic


quality posts: 0 Private Messages searingxheretic
NedDawg wrote:It would not be cool if the warranty expired before the dog days of summer.



Yeah, the warranty is a deal breaker for me. A 90 day will expire exactly when I'll need this thing the most.

cat88extreme


quality posts: 0 Private Messages cat88extreme

Your description say: "This convenient air conditioner and heater...." But I have checked multiple other websites and I don't see anything about this unit having heating capability anywhere else, including LG's website. Please confirm that this unit does or does not have heating capability.

TaylorSwiftsHaircut


quality posts: 30 Private Messages TaylorSwiftsHaircut

Staff

cat88extreme wrote:Your description say: "This convenient air conditioner and heater...." But I have checked multiple other websites and I don't see anything about this unit having heating capability anywhere else, including LG's website. Please confirm that this unit does or does not have heating capability.



Per the vendor: this does not work as a heater.


Where in the description are you seeing that info? I'd like to change it to limit confusion.

TaylorSwiftsHaircut


quality posts: 30 Private Messages TaylorSwiftsHaircut

Staff

dcwyant wrote:Woot page notes "1 year warranty through KMS" but link opens to one page "GCR Defective Product Policy" that indicates a 90-day warranty.

Hey Woot! What's the warranty?



Ok, we heard back from the vendor. They say:

"The actual manufacturer has the first 90 days of the warranty and then KMS will take on the remaining 275 days of the warranty period. So the warranty sheet is correct and the KMS 1 year is correct."


They also add:
"To this day, we have only had 2 warranties need to be covered under the 1 year KMS warranty. If anything happens to this product, it will be in the first 90 days 99% of the time."

shawnrausch


quality posts: 0 Private Messages shawnrausch

Buyer beware. I receive my unit very poorly packed and practically splitting out of the carton. Cosmetically the unit is fine but I am missing the window kit and the drain tube. In addition, the unit is defective, constantly displaying the FL code even though the tank is dry. LG says the unit requires repair. RMA requested and I am confident Woot will make things right.

TaylorSwiftsHaircut


quality posts: 30 Private Messages TaylorSwiftsHaircut

Staff

shawnrausch wrote:Buyer beware. I receive my unit very poorly packed and practically splitting out of the carton. Cosmetically the unit is fine but I am missing the window kit and the drain tube. In addition, the unit is defective, constantly displaying the FL code even though the tank is dry. LG says the unit requires repair. RMA requested and I am confident Woot will make things right.





Oh no! I'm really sorry to hear that your air conditioner arrived in such bad shape! I hope we get it sorted out for you asap.