WootBot


quality posts: 16 Private Messages WootBot

Staff

LG Smart Portable Air Conditioner

Last Purchase:
3 months ago
Order Pace (rank):
Top 29% of Home Woots
Top 42% of all Woots
Woots Sold (rank):
Top 4% of Home Woots
Top 9% of all Woots

dcwyant


quality posts: 0 Private Messages dcwyant

Note a Jan. 2017 Q&A on Amazon about the smartphone feature of this unit:
"LG recently updated their app and took away their support for this product. They direct you to their new app which as of now [Jan. 2017] has no support to control this unit via wifi. DO NOT BUY this unit if you want this feature."

dcwyant


quality posts: 0 Private Messages dcwyant

Woot page notes "1 year warranty through KMS" but link opens to one page "GCR Defective Product Policy" that indicates a 90-day warranty.

Hey Woot! What's the warranty?

ThunderThighs


quality posts: 1006 Private Messages ThunderThighs

Staff

dcwyant wrote:Note a Jan. 2017 Q&A on Amazon about the smartphone feature of this unit:
"LG recently updated their app and took away their support for this product. They direct you to their new app which as of now [Jan. 2017] has no support to control this unit via wifi. DO NOT BUY this unit if you want this feature."


Uhm, you forgot to read the updated bit at the top of the post. LG fixed it.

Link


To contact CS, use the Customer Service form in the menu at the top right corner of every page
••• ► Woot's Return Policy ◄ ••• ► Did you check your spam/junk folders for a CS reply?
CANCEL?? How to cancel your order in the first 2 hours!! - except orders with Woot-Off or expedited items

dcwyant


quality posts: 0 Private Messages dcwyant

Thanks Thunder Thighs! I had no idea that I had skipped the update on the product review. I'm sure there's a Freudian explanation...

Good to know the smartphone app is working!

searingxheretic


quality posts: 0 Private Messages searingxheretic

Woot, I agree with the above, what's the deal with the warranty? You say 1 year, the PDF says 90 day. Inquiring minds want to know.

ThunderThighs


quality posts: 1006 Private Messages ThunderThighs

Staff

searingxheretic wrote:Woot, I agree with the above, what's the deal with the warranty? You say 1 year, the PDF says 90 day. Inquiring minds want to know.


We have asked the vendor and are waiting to hear back.


To contact CS, use the Customer Service form in the menu at the top right corner of every page
••• ► Woot's Return Policy ◄ ••• ► Did you check your spam/junk folders for a CS reply?
CANCEL?? How to cancel your order in the first 2 hours!! - except orders with Woot-Off or expedited items

NedDawg


quality posts: 38 Private Messages NedDawg
ThunderThighs wrote:We have asked the vendor and are waiting to hear back.

It would not be cool if the warranty expired before the dog days of summer.

searingxheretic


quality posts: 0 Private Messages searingxheretic
NedDawg wrote:It would not be cool if the warranty expired before the dog days of summer.



Yeah, the warranty is a deal breaker for me. A 90 day will expire exactly when I'll need this thing the most.

cat88extreme


quality posts: 0 Private Messages cat88extreme

Your description say: "This convenient air conditioner and heater...." But I have checked multiple other websites and I don't see anything about this unit having heating capability anywhere else, including LG's website. Please confirm that this unit does or does not have heating capability.

TaylorSwiftsHaircut


quality posts: 33 Private Messages TaylorSwiftsHaircut

Staff

cat88extreme wrote:Your description say: "This convenient air conditioner and heater...." But I have checked multiple other websites and I don't see anything about this unit having heating capability anywhere else, including LG's website. Please confirm that this unit does or does not have heating capability.



Per the vendor: this does not work as a heater.


Where in the description are you seeing that info? I'd like to change it to limit confusion.

TaylorSwiftsHaircut


quality posts: 33 Private Messages TaylorSwiftsHaircut

Staff

dcwyant wrote:Woot page notes "1 year warranty through KMS" but link opens to one page "GCR Defective Product Policy" that indicates a 90-day warranty.

Hey Woot! What's the warranty?



Ok, we heard back from the vendor. They say:

"The actual manufacturer has the first 90 days of the warranty and then KMS will take on the remaining 275 days of the warranty period. So the warranty sheet is correct and the KMS 1 year is correct."


They also add:
"To this day, we have only had 2 warranties need to be covered under the 1 year KMS warranty. If anything happens to this product, it will be in the first 90 days 99% of the time."

shawnrausch


quality posts: 0 Private Messages shawnrausch

Buyer beware. I receive my unit very poorly packed and practically splitting out of the carton. Cosmetically the unit is fine but I am missing the window kit and the drain tube. In addition, the unit is defective, constantly displaying the FL code even though the tank is dry. LG says the unit requires repair. RMA requested and I am confident Woot will make things right.

TaylorSwiftsHaircut


quality posts: 33 Private Messages TaylorSwiftsHaircut

Staff

shawnrausch wrote:Buyer beware. I receive my unit very poorly packed and practically splitting out of the carton. Cosmetically the unit is fine but I am missing the window kit and the drain tube. In addition, the unit is defective, constantly displaying the FL code even though the tank is dry. LG says the unit requires repair. RMA requested and I am confident Woot will make things right.





Oh no! I'm really sorry to hear that your air conditioner arrived in such bad shape! I hope we get it sorted out for you asap.

tulipsmoran


quality posts: 0 Private Messages tulipsmoran

Has anyone else received a damaged unit? Woot - I'm troubled you do not have a better QA process for your dropshipped merchandice. Are we buying a headache?

shawnrausch wrote:
Buyer beware. I receive my unit very poorly packed and practically splitting out of the carton. Cosmetically the unit is fine but I am missing the window kit and the drain tube. In addition, the unit is defective, constantly displaying the FL code even though the tank is dry. LG says the unit requires repair. RMA requested and I am confident Woot will make things right.

tulipsmoran


quality posts: 0 Private Messages tulipsmoran

If parts missing how does Woot handle replacements? Return entire product or send missing pieces?

TaylorSwiftsHaircut


quality posts: 33 Private Messages TaylorSwiftsHaircut

Staff

tulipsmoran wrote:Has anyone else received a damaged unit? Woot - I'm troubled you do not have a better QA process for your dropshipped merchandice. Are we buying a headache?



I haven't heard of any other units arriving damaged, however if that were to become a pattern I assure you we would do something about it.

In answer to your other questions: our return/replacement process will vary from item to item depending on the vendor's ability to ship individual components and the extent of damage to the item.

Sadly, no matter the precautions we take, sometimes things are damaged in the shipping process. We work hard to make that right when it's reported to us.

Have you received a damaged item? If so, I urge you to contact customer service. They will be able to help.

williamsanders


quality posts: 0 Private Messages williamsanders

DO NOT BUY!!!!!!!!!!!!!!

I also received a damaged AC unit. Looks like it fell off the back of the truck, they threw the parts in the box and the taped it back up. I've been back and forth with customer service and UPS to return it but just been getting the run-around. This is the last time I order anything from Woot!

elmcitynetworks


quality posts: 0 Private Messages elmcitynetworks

Woot Staff,


There’s a pattern here.


I’m sorry to say this deal is not for everyone. Like others my unit also arrived poorly packaged and ½ opened (no fault of UPS). However the unit itself was also in less than pleasing condition. I purchase refurb products all the time and I know what to expect. 99.9% of the time it’s a great deal.


Refurb does not mean used, dirty, and or damaged.


1. Delivered partially opened directly from being poorly packaged. (No fault of UPS)
2. Unit arrived dirty with a grimy film all over it.
3. Unit smelled bad. It smelled like a dirty wet warehouse.
4. Both side panels of the unit were buckled (popped out).
5. No batteries in the remote.
6. The unit was already registered online with two different accounts. Guess I’m the third owner?
7. Excessive scratches all over unit.
Note: Some light scratches are normal for refurbed equipment.


BUT keep in mind I (we) did paid $200 to $300 less than buying a non refurb. The unit cleaned up well (for the most part) and seems to work fine. We will see what happens in July and August. Hope the warranty isn’t an issue.


Little disappointed with woot on this one. Because of this experience I will probably not buy a refurb item from woot in the future.


-Wooter

TaylorSwiftsHaircut


quality posts: 33 Private Messages TaylorSwiftsHaircut

Staff

elmcitynetworks wrote:Woot Staff,


There’s a pattern here.


I’m sorry to say this deal is not for everyone. Like others my unit also arrived poorly packaged and ½ opened (no fault of UPS). However the unit itself was also in less than pleasing condition. I purchase refurb products all the time and I know what to expect. 99.9% of the time it’s a great deal.


Refurb does not mean used, dirty, and or damaged.


1. Delivered partially opened directly from being poorly packaged. (No fault of UPS)
2. Unit arrived dirty with a grimy film all over it.
3. Unit smelled bad. It smelled like a dirty wet warehouse.
4. Both side panels of the unit were buckled (popped out).
5. No batteries in the remote.
6. The unit was already registered online with two different accounts. Guess I’m the third owner?
7. Excessive scratches all over unit.
Note: Some light scratches are normal for refurbed equipment.


BUT keep in mind I (we) did paid $200 to $300 less than buying a non refurb. The unit cleaned up well (for the most part) and seems to work fine. We will see what happens in July and August. Hope the warranty isn’t an issue.


Little disappointed with woot on this one. Because of this experience I will probably not buy a refurb item from woot in the future.


-Wooter



Oh no! That's not ok. If you haven’t already, please use the Customer Service form to report the issue. I'll reach out to my connections as well and we'll see if we can get to the bottom of this.

mhaglin35


quality posts: 0 Private Messages mhaglin35

I just bought this product and I certainly hope that I didn't make a mistake. This is my first woot purchase and I hope it doesn't have to be my last.

aaron8982


quality posts: 0 Private Messages aaron8982

I too received a defective unit in exceptionally poor packaging. I contacted support and was offered a full refund or $35 to keep it and have it repaired. Depending on the availability service locations and the trouble/cost it will be to have it repaired under the warranty, I may send it back. I should point out, the customer service agent that replied earlier in this thread mentioned there not being a pattern of this problem. I've seen enough posts about badly packaged units in this thread that there is now a distinct pattern. Woot, please address this issue.

TaylorSwiftsHaircut


quality posts: 33 Private Messages TaylorSwiftsHaircut

Staff

aaron8982 wrote:I too received a defective unit in exceptionally poor packaging. I contacted support and was offered a full refund or $35 to keep it and have it repaired. Depending on the availability service locations and the trouble/cost it will be to have it repaired under the warranty, I may send it back. I should point out, the customer service agent that replied earlier in this thread mentioned there not being a pattern of this problem. I've seen enough posts about badly packaged units in this thread that there is now a distinct pattern. Woot, please address this issue.



We've halted the sale of this item and we are working with the vendor to figure out what went wrong. You did the right thing to contact customer service.

thechad216


quality posts: 0 Private Messages thechad216

I too received the air conditioner in a poorly packaged box. The bottom part of the box was half missing and there was just tape holding the entire unit, I kid you not, you could literally see through the bottom of the box. It was packaged so flimsy. The unit was a little dirty and dinged up. The window kit I received is missing the foam seals, so I cant even accurately test it in my window yet. When I contacted woot about the issues they immediately tried to have me contact KMS. I just emailed them and am hoping to get the proper seals to test it. If for some reason the air conditioner does not work, I will need woot to cover return shipping as well as a new box and fully refund my money because I don't believe the box is shippable as is. I am waiting to hear from kms about the seals, but given the poor experiences of everyone else, I am starting to regret the purchase.

thechad216


quality posts: 0 Private Messages thechad216

Quick update: the company that they directed me to contact pretty quickly stated that it wasn't their responsibility for items missing. I am a little leery of dealing with a company like that, especially if there are more issues so I have decided to return the item.

I have contacted Woot customer service for a full refund including the cost or a box to ship the item back in as well as the cost of return shipping.

goatdawg


quality posts: 0 Private Messages goatdawg

Mine arrived with a "thud" in front of the house by a contract shipper. Poorly packaged with literally broken up pieces of styrofoam sprinkled in the box for protection. Let the unit sit for 2 days before plugging in. When I did I got the dreaded "Fl" message. ......to make this short-- The compressor is mounted on rubber vibration isolators right next to the plastic hinged float switch. Guess what broke ?

williamsanders


quality posts: 0 Private Messages williamsanders
TaylorSwiftsHaircut wrote:We've halted the sale of this item and we are working with the vendor to figure out what went wrong. You did the right thing to contact customer service.



This product was an epic fail on Woot's part. You should do more research on larger and more expensive items before you agree to sell them!

ThunderThighs


quality posts: 1006 Private Messages ThunderThighs

Staff

williamsanders wrote:This product was an epic fail on Woot's part. You should do more research on larger and more expensive items before you agree to sell them!


That's what's weird. We've sold these before and didn't have issues like this. We're still working with the vendor.

If you need a part replacement to get things going, email smiller@1kms.com.

If it's beyond that, contact our CS for a return. Please use the Customer Service form for assistance.


To contact CS, use the Customer Service form in the menu at the top right corner of every page
••• ► Woot's Return Policy ◄ ••• ► Did you check your spam/junk folders for a CS reply?
CANCEL?? How to cancel your order in the first 2 hours!! - except orders with Woot-Off or expedited items

vchposton


quality posts: 4 Private Messages vchposton
shawnrausch wrote:Buyer beware. I receive my unit very poorly packed and practically splitting out of the carton.



Mine was poorly packed too.



Haven't opened it yet. Hope everything is included and intact.

x10

toddharr


quality posts: 0 Private Messages toddharr

Summary: Remote control missing from package.
Like many others my LG air conditioner arrived in a very sad box, leaking styrofoam in all directions.
I am happy to say the unit itself was completely unhurt and works great!
Less so the allegedly included remote control, which had probably exited through one of the many holes in the box.
I do not want money back as I am keeping the unit, having been lucky to get a working one.
I know hope is slim, but I would dearly love to have the remote, as it does some functions not otherwise accessible.