I too received the air conditioner in a poorly packaged box. The bottom part of the box was half missing and there was just tape holding the entire unit, I kid you not, you could literally see through the bottom of the box. It was packaged so flimsy. The unit was a little dirty and dinged up. The window kit I received is missing the foam seals, so I cant even accurately test it in my window yet. When I contacted woot about the issues they immediately tried to have me contact KMS. I just emailed them and am hoping to get the proper seals to test it. If for some reason the air conditioner does not work, I will need woot to cover return shipping as well as a new box and fully refund my money because I don't believe the box is shippable as is. I am waiting to hear from kms about the seals, but given the poor experiences of everyone else, I am starting to regret the purchase.