Pnklee


quality posts: 0 Private Messages Pnklee

I received wrong item, so I sent email to customer service 6 times to get help
No response , what is going on?

ThunderThighs


quality posts: 1036 Private Messages ThunderThighs

Staff

Pnklee wrote:I received wrong item, so I sent email to customer service 6 times to get help
No response , what is going on?


Hi there. Sorry for the problem. Have you checked your spam/junk folders? Our email often ends up there. Also, make sure the email address on your Woot account is correct. Responses will go to that email address.

Update: you have a typo in your email address on your woot account. You'll need to fix that before you'll receive the responses.



** You must log in with Amazon EVERY time **
To contact CS, use the Customer Service form in the menu at the top right corner of every page
••• ► Woot's UPDATED Return Policy ◄ ••• ► Did you check your spam/junk folders for a CS reply?
CANCEL?? How to cancel your order in the first 2 hours!! - except orders with expedited items

Pnklee


quality posts: 0 Private Messages Pnklee



ThunderThighs wrote:Hi there. Sorry for the problem. Have you checked your spam/junk folders? Our email often ends up there. Also, make sure the email address on your Woot account is correct. Responses will go to that email address.

Update: you have a typo in your email address on your woot account. You'll need to fix that before you'll receive the responses.



I checked junk/spam folder and my email address is very very correct
I sent 6 times but no response. I took the screen shot for all of them
I need help asap or no choice but dispute credit card company, I rather not to do it

wajeremy


quality posts: 6 Private Messages wajeremy

Staff

Pnklee wrote:I checked junk/spam folder and my email address is very very correct
I sent 6 times but no response. I took the screen shot for all of them
I need help asap or no choice but dispute credit card company, I rather not to do it



Hey! So TT actually looked at your email on file that is tied to this username and it appears to have a typo. You may want to double check in the Your Account section in the top right.

Head Magister of the Woot!Loops Cereal Bar

Pnklee


quality posts: 0 Private Messages Pnklee

Yes, now I see the typo but I cannot change because I do not remember password anymore, I always use Amazon login and lost password. Any way we can fix it it is just on more l on gmail.
and as you know I do not have email to reset the password,

ThunderThighs


quality posts: 1036 Private Messages ThunderThighs

Staff

Pnklee wrote:Yes, now I see the typo but I cannot change because I do not remember password anymore, I always use Amazon login and lost password. Any way we can fix it it is just on more l on gmail.
and as you know I do not have email to reset the password,


Hmmmm. For the time being, email CS (support@woot.com) from that account noting that it has a typo but you're unable to correct it.

They should at least be able to help you with the issue. If you have any problems, holler and I'll contact CS.



** You must log in with Amazon EVERY time **
To contact CS, use the Customer Service form in the menu at the top right corner of every page
••• ► Woot's UPDATED Return Policy ◄ ••• ► Did you check your spam/junk folders for a CS reply?
CANCEL?? How to cancel your order in the first 2 hours!! - except orders with expedited items

Pnklee


quality posts: 0 Private Messages Pnklee

I contact CS, no response
Would you contact CS for me
Thanks

ThunderThighs


quality posts: 1036 Private Messages ThunderThighs

Staff

Pnklee wrote:I contact CS, no response
Would you contact CS for me
Thanks


Will do.



** You must log in with Amazon EVERY time **
To contact CS, use the Customer Service form in the menu at the top right corner of every page
••• ► Woot's UPDATED Return Policy ◄ ••• ► Did you check your spam/junk folders for a CS reply?
CANCEL?? How to cancel your order in the first 2 hours!! - except orders with expedited items

mibeeler


quality posts: 0 Private Messages mibeeler

Staff

Hi Pnklee, I see the problem here. To change your email, you have to know your woot password (which you don't know). To get your password, you have to have a working email address. We have a nice catch-22 for you :D

I'm going to work with some of our software teams to get this fixed and to establish a workflow for fixing this issue again if it should come up.

Be aware, this may take a few days to get resolved. However, we are working on this.

Pnklee


quality posts: 0 Private Messages Pnklee

Thanks for fixing my mistake,
I returned item as directed.

Let me know when you fix the problem

Thanks