Great Northern Lincoln 8 Ounce Antique Popcorn Machine (Bar Style)

DEC. 21, 2024, UPDATE TO STATUS There appears to have been a problem with their email responses reaching me. I did finally receive a reply today and it had the other previous responses linked to it. I have not had problems with ANY of my emails and did not realize that there was a problem in reaching Great Norther Popcorn to discuss possible fixes. Anyway, after the support person suggested that I could try to fix the problem (described below) to get the old maids drawer to insert. I was afraid that if I did that, I wouldn't be able to send it back if I couldn't fix it. But I did try to fix and got the old maids drawer to insert easily. It wasn't easy but it was easier than trying to send it back. Now I can make popcorn for xmas. Yea And I don't have to send it back which would be a pain. The one odd thing was that the company didn't have a phone number, which was rather odd in itself. But everything worked out at the end. Wish I could have avoided all the stress but happy with the product overall. REVIEW PRIOR TO DEC 21, 2024: I sent my first Great Northern popper back because the door would not meet the magnetic to stay closed AND Great Northern support request did not respond to repeated calls and their request forms submitted multiple times. Never the less, Amazon did give me full refund on the first popper. So I figured that it can't happen twice and ordered this Lincoln Popcorn Popper Machine while the first made it way back to Amazon. The new one arrived in slightly damaged box but looked fine. It set up easily and was looking really good. I cleaned everything as described. The LAST THING was inserting the old maid drawer. IT DIDN'T FIT. When it arrived, the drawer was not inserted in the slot, but in a different box with popper. Upon examination, the inside of the drawer bottom opening was slightly bowed upward and each side was slightly bowed towards the inside, preventing the drawer to be inserted. This is the second popper, different type - actually bigger than the first - and both had problems. The first popper had to be returned because the vendor would not respond to multiple requests for assistance on the first popper. I have already submitted a popper support request from a site that was linked from the Amazon support help page. I also had managed to find a SUPPORT email address to The Great Northern Popcorn company and fired a request via that email address. Never received a response from the Support email and that email address is 'GONE' from their website page where I found it. I am pretty sure that email was received since the email address is now gone and because it didn't return with the error message that no such address. The machine is really nice. This was a personal Xmas present to my husband and myself because we really like good popcorn and looking forward to having popcorn during the holiday season. Now if Great Northern does not respond with help on how to fix this problem, I will have to send it back to Amazon. This item is bulky and very difficult for us to unpack and return. I don't look forward to doing that at all. The first one wasn't as big as this one and it was a bear to return. I'll have to have Amazon pick it up from my home if possible. Amazon has been great, but I honestly don't understand what the problem is with Great Northern Popcorn machine company and why they don't respond. On their website is a statement about 'hassle free returns" if we are not happy with one of these. I don't want to return. I want one that goes together and functions and worked as intended. I don't need another paperweight no matter how nice it is. First popper that I ended up returning, I reviewed and gave it 4 stars because it did look really nice and should have worked, but was returned for lack of support. The second popper returned only gets 3 stars because it still look nice but this is the second time something has happened and not holding my breath that Great Northern will respond with support, which should be the valid response. I was originally angry but now just tired of dealing with the repeat issue.