Top positive review
3 people found this helpful
Great Mask and Great Customer Service
By Phat B on Reviewed in the United States on April 3, 2012
This sleep mask is the best I have encountered, and I had tried 7 different brands before I found the Bucky 40 Blinks. It has the bubbled out eyes, which are a must for me. It keeps my eyelashes from touching the mask, which is very important, especially during REM sleep when your eyes dance about in your head and your eyelashes rub against other flat lying sleep masks. For my face, it blocks out all light. Only 1 other mask gave me this kind of coverage. I realize everyones face is different. I have chubby cheeks and a wide nose, and it seals up all the gaps. I did experience the problem with the back piece of fabric separating from the padding after about 6 months of use. Fearing it was out of warranty, I contacted bucky customer support through their website. A really helpful customer service rep named Cynthia got right back to me via email, told me that they had improved the adhesive used to attach the fabrics, and would send me a new mask free of charge. She also asked if I used any lotions or makeup with the mask so they could do more research on their end and make further improvements down the road. The new replacement mask is now on it's way via fedex. You just don't see this kind of customer service these days, and I wanted to acknowledge that here in a public forum. I will report back after a few weeks with the new mask, but overall I am very pleased with both the product and the company's customer service. This is now the only sleep mask for me. UPDATE 6/15/13 They have updated the mask and it no longer has the peeling / separation problem. To ensure that you are getting the new version of the mask, check that the tag affixed to the mask does NOT contain a 4 digit number. The tag should only have the Bucky logo. If it has the numbers, it is an older version of the mask.
Top critical review
20 people found this helpful
Comfortable, but falls apart in a month or two...
By Shelnanigans on Reviewed in the United States on November 28, 2015
5 stars for the first month or so, 1 star after that, as it degrades. So I split the difference at 3 stars. If you are not a regular user (like just for travel), these would be great for a longer time. I'm here buying yet another Bucky 40 Blinks Contoured Eye Mask. I must be a glutton for punishment. Why do I keep buying these? Because I do seriously love how they feel for the first month. They block the light wonderfully, the material is soft on the face, and I can blink with them on. After that first month or so, the eye cup starts to flatten out somewhat, the cloth lining of the interior lifts up (it is just like an iron on sticker) little by little until it is completely detached (see photo), and the strap starts to stretch out and I wake up with it pulling my eyelids up. It's so disappointing, because I really do love that first month or so. It's deliciously comfortable, at first. They could really solve this problem by just stitching the darned cloth on instead of whatever adhesive they are using now. If I could justify the expense of buying a new one each month, I would do it. The strap problem could be solved with a stronger strap. The velcro has never once come undone, so I hope that they don't change that! The lesser cup degradation problem is a trade off for the soft, foam face-feel and I can live with that.
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