J World New York 20" Rolling Backpack

I purchased the bag for my middle school daughter because she loved the pattern. Although I read the review on the handle problem, I still went ahead because I thought it might be an isolated case, and even if the problem did occur later, it would be covered under the manufacturer's three year warranty. I was wrong! In less than three months, the handle malfunctioned - it could not be pushed down. By all means, my daughter used it normally. She is a gentle girl and takes care of her things. The bag still looked very new, and there was no physical damage at all. I contacted the seller. Their reply was that manufacturer "stated if the handled worked properly initially, the handle housing must have been damaged by some sort of shock and causing the housing unit to be bent. This would not be covered under the warranty as, only manufacturer defectives would be covered". This was a very irresponsible statement made by the manufacturer and the seller. It is ridiculous that without asking for any information or looking at the bag, a conclusion was made that it was the customer's fault and not a manufacturer's defect. The seller said they could not help me and asked me to contact the manufacturer directly. I then looked up the manufacturer JWorld's webiste. There was NO phone number listed on the website, only email contacts. I have sent them two separate emails and to date still have not heard from them. While JWorld's bags do look pretty, quality is clearly an issue, and the manufacturer's warranty is a hoax. Update on January 9, 2013 - The manufacturer responded after two emails and the above post. They sent me instructions to take out the handle and said they would send me a replacement handle. I spent some time to take out the handle, wrote a reminder email to them and expected the new handle would come soon. Two weeks later, I still had not received anything nor did I hear from them again. I sent them an email again, inquiring about when they were going to ship the handle - no response from the maunfacturer. After a week, I sent another email - no response again. I'm going to write them an email again today.