NewAir Ice Machine 28 lbs Ice Maker, Red

This product worked great at first, broke within (6) months and the NewAir "warranty" is a fabrication. I had been satisfied with my NewAir Ice-maker until the brittle plastic ice-tray broke. When I called for "Service" I was sent a poorly constructed replacement part (after two attempts + Shipping to get the correct part). I subsequently found that the entire machine is sub-standard and repairing it was impossible without a degree in electrical engineering and bevy of tools at your disposal. I have many complaints with this company and their product. I am giving it a (1) Star Review for poor customer service and failure to adhere to the “written warranty statement.” 1) The so-called “Warranty” is an absolute farce. The “One Year Warranty” claims that parts and repair service is available in your area area. This is simply a fabrication and an absolute misrepresentation. After my second request, and multiple photos, I received the correct part with “Instructions for Repair.” Not a service technician- but a way to "do it myself." Yeah!!! a. The instructions for repair were vague, incomplete and required over a dozen different screwdrivers of varying lengths and sizes. Also, wire cutters, soldering skills and a magnifying glass to repair. b. Additionally, the ice-maker itself is poorly made. Making the screws almost impossible to remove as they are simply embedded into poorly constructed plastic and strip out when trying to remove. c. Although I was able to remove the screws from the ice-maker, fabricated from brittle, terribly constructed and cut-rate plastic, I was then instructed to “cut zip ties holding the motor, electrical harness and switches to dismantle the entire machine to be able to get to the broken part.” IS NEWAIR TRAINING CUSTOMERS TO WORK ON THEIR ASSEMBLY LINE? If so, I am not interested in the job. d. During this process the sub-standard solder connections quickly broke and after wasting over (2) hours to attempt to repair the unit I simply had to throw it in the garbage. e. The most ridiculous part of the entire process is that the NewAir “Warranty” states that these repairs would be performed by a “service professional in my area.” This was not offered and when I asked their customer service department I was told that all repairs were to be made by the end-user. (A.K.A., Assembly Line Customers in Training). i. This company chooses to blatantly lie to consumers and the “Warranty” should include the following items and skills. 1. At least four different screw drivers of varying sizes. 2. A considerable knowledge of electrical skills, soldering, reassembly of delicate electrical wiring and ability to reassemble a complex product made of inferior materials. 3. The patience to repair a $150 product at a pay rate of $75/HR. Also, ending up with the ice-maker in your waste bin. So, I guess I lost $300 dollars after purchase and repair attempts? You got to "no when to hold 'em and know when to fold 'em." It absolutely sickens me that this company sells so many units to customers and, in the end, you will receive a cut-rate product and company full of lies, misrepresentation and inferior product quality. I expect no response from this company as it holds no value in the experience of the consumer. Thanks for making garbage and selling it on Amazon!