Cuisinart CMW-200FR Microwave Oven

This unit was acceptable. The convection oven and grill never really worked as well as a traditional convection oven and grill, but they worked well enough that, along with the microwave, we used the unit daily. However, it suddenly stopped working a little over one year into its three-year warranty period with an internal electrical issue. At that point, it suddenly began blowing a fuse every single time it was plugged into any outlet, the instant it was plugged into the outlet. As it was well within the warranty period, I contacted Cuisinart customer service (the number on the warranty). I spoke with rep "A", who initially told me that this was a repairable unit and that I would need to ship it to their service center, but then upon hearing the actual electrical problem, placed me briefly on hold and returned to tell me that they would replace the unit and that I would be required to send the defective unit back to them at their Glen Dale, Arizona address upon receipt of the new one (the shipping will be about 25% of the cost of a brand new unit). However, she could not tell me when I would receive the new unit because they are "on backorder" (a term which, I have since discovered upon some additional research, really means "we aren't going to process your request" in Cuisinart corporate language). I was told that I could contact the service center again to check on status of the back order periodically if I didn't receive the new unit in the next 4 - 6 weeks. I called to check "back order" status 6 days later, and was then told by rep "M" that the order to ship the new unit from the warehouse had been canceled by the company. I asked why, and was told that this is a repairable unit and that I would need to send the defective unit to Cuisinart for evaluation before I could get a new unit. I explained that I had spoken to another rep 6 days prior who authorized replacement, and was told that the information I had was wrong. I then asked WHEN someone intended to contact me to tell me that 1) I would not be receiving a new unit and 2) I would need to send my defective unit BEFORE they would process my warranty claim, and was told that nobody was going to notify me - I had to call them at the call center. (In other words, had I not called back, I would have been sitting here waiting indefinitely to receive a replacement that was never going to come. I am certain that this is even more convenient when the defect appears only a few weeks before the warranty expires.) I then tried to confirm the address I had been given by "A", and only then was told that I was to send my unit to an East Windsor, New Jersey address (not the Arizona address). I asked how long it would take after receipt of my defective unit before a new unit is sent out, and I was told "4 - 6 weeks". By this point, I was pretty aggravated, and asked if there was some way to expedite it since we have already waited a week as the direct result of Cuisinart's customer service center, and we are now at an effective two months replacement time (1 week delay plus 1 week to ship to NJ plus 4-6 weeks to process and ship the new one to us + 1 week shipping time from the warehouse). The answer was no. Do NOT buy this unit (unless you live in Glen Dale, Arizona or East Windsor, New Jersey, and don't mind driving across town to drop off the unit for replacement a year after you buy it). Do NOT trust the electrical system on this unit. Cuisinart warranties are not worth the paper that they are written on because the process that Cuisinart uses in warranty claims makes it so difficult to actually address a warranty issue that most people will likely just give up. This makes the company look good (offering a 3-year warranty) while costing them very little (they will only end up having to honor a very tiny percentage of warranty claims despite selling defective products).