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4.5 out of 5 stars

Excalibur 3900B 9-Tray Electric Food Dehydrator

$139.99
$249.95 44% off Reference Price
Condition: New
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Top positive review
321 people found this helpful
This Thing is a Beast! (And a fix for the rattle)
By S. Fine on Reviewed in the United States on August 2, 2017
I have been wanting one of these for years, having heard so many good things about them. I have an old Aroma Dehydrator that I have had for at least 15 years, and it was passable--but slow. And I know I could not dry certain foods in it at all without problems. So, after drying some surplus zuchinni (who doesn't have that?!) that took 18 hours, I decided to pull the trigger. These dryers are not cheap. I passed on the economy version, as well as the one with the built in timer. I figured I could just use a plug-in timer. When the box arrived, I was initially dismayed at the sheer size of this thing! Now, I know it would be big, but somehow I hadn't imagined a machine just as big as my big ol' microwave! I have a tiny kitchen, and this dryer was certainly not going to fit on any counter. I put it on my little table, and it took of half of the real estate. Now, I have lots of kitchen equipment stored in the basement. Canner, meat grinder, the old dehydrator, etc. But the Excalibur was so big and bulky, I was reluctant to have to carry it up and down the stairs--hey, I ain't getting any younger. So what I did was set it up in the basement on top the dryer, laid some paper on the adjoining washing machine, and plugged it in. I sliced my zucchini upstairs (better light) and put the slices in a bowl to take downstairs. I like to sprinkle a light coating of salt on the zucchini chips, so took that with me. I used 6 medium zukes, and it only fit on 5 of the trays. I set the timer for the maximum time (14 hrs), and went upstairs to bed, figuring I could take off the chips that were dry, and figure how much more time it needed while I was away at work. Seven hours later I awoke, and decided to check on the progress, and was amazed to find EVERYTHING was dried perfectly an evenly! 7 hours (and they might have even been finished at 6 hours) as compared with 18 hours with my old dehydrator! So I am initially VERY impressed. I like the built in thermostat, and I like the way the trays are nice and square, and the massive amount of space that can be utilized. Last year I dehydrated tomatoes, and had to do 2 or 3 loads, 24 hours at a time. I cannot WAIT until I get those 'maters on this workhorse! I have a lot of peaches coming in. I am going to try my hand a leather, and even use up some of that apple butter I put up last fall that nobody eats much of. I ordered some silicone sheets from Amazon; I would have gotten the Excalibur ones, but the cost was just too prohibitive. I know they are an American company, and cannot charge the cheap prices that China can, but I am on a budget, so have to make do. All in all I am really happy with this machine. It will live in the basement, but that is okay for my needs. The only thing I will miss is the wonderful smell the permeates the house when I dry the basil. Maybe if I leave the cellar door open... UPDATE--- If yours makes that annoying vibration that starts after it has warmed up (not the fan guard), I found a fix for mine. Once the vibration starts, turn it around and gently loosen one or both of the nuts in the back that attach to the fan. Not much, just a tiny bit--less than a quarter of a turn will quiet it down, but the nuts will still be tight enough to be secure. What a relief!
Top critical review
31 people found this helpful
Factory defect product and poor Amazon customer service
By Svetlana on Reviewed in the United States on November 4, 2023
Amazon sent me a product with factory defects. You should know better Excalibur, it says made in America shame on you. The button for setting the temperature is off center so not only that it looks like a cheap imitation but you also can’t be sure if it is the right temperature that you are setting because of it. In addition, the lid doesn’t close properly due to a bulge in the internal cage that encapsulates the propeller, so it pushes a few of the drawers outward and creates a bulge that prevents the lid from closing. Amazon ‘fulfilled’ the order, I am in Panama so I use a forwarder, they must have known this and so they chose to send me a defected item because I would have a problem shipping it back, so I’d be stuck with it. Customer service was very poor, I spent hours on the chat and their calls failed many times, actually they never managed to call my phone. I was told I could return the product from Panama and that they would pay me back the shipping cost just to take me into loops of different customer service agents not confirming this to me later when I wanted to send them the tracking number and the invoices for the shipping to bring it here and to return it. I have hours of transcripts. At the end I sent it just to have it stuck at the forwarder for 2 months, they hadn’t sent it and didn’t know when they would send it so I had to demand to cancel the shipping. I finally managed to get it back and it took another 3 months (5 months in total) and many trips and hours and has wasted to be able to get a refund from the forwarder for the return (although not a full refund). So I have a defected Excalibur dryer and extra money I paid to have or forwarded here in Panama plus the money I lost for paying to have it shipped back to Amazon which never realized and for which I only got a partial refund from the local forwarder. I have stopped buying from Amazon ever since. I used to buy a lot when I lived in Europe, shame on you for treating customers differently depending on our location. Just completely untrustworthy and wrong. I paid with an EU credit card though so if I ever need to buy in Maazon as a last resort I will be talking to my bank from the start in case of being fraudulently treated again. Shame on you Excalibur and Amazon.

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