Excalibur 3900B 9-Tray Electric Food Dehydrator
$129.99
$249.95
48% off
Reference Price
Condition: New
Top positive review
36 people found this helpful
Love it!!
By Val on Reviewed in the United States on August 14, 2020
We love dehydrating our tomatoes and herbs. We've been using 2 round dehydrators with a fan for many wonderful years. One finally wore down so we "shopped around" and decided to get The Excalibur. The 9-tray model has been on our "wish list" for a long time and now was the time to get it. The manual/recipe books that come with it are easy to read and informative. Granted it's been a long time since we read a dehydrating manual but I think the dried puree/fruit roll-up type recipes listed in these guides may work for us. So much herbs and tomatoes got us to buy a second round dehydrator. No regrets but glad we were able to get The Excalibur this time. It's a bit pricey but we knew from everything we read that this was going to be THE dehydrator to have and we are not disappointed. I actually had dry tomatoes in a few short hours! Ours were sliced a little thinner than recommended since it was the first time. We also used only 3 trays spaced apart. The trays held more tomatoes than we thought. I used parchment paper carefully wrapped around the bottom mesh shelf to catch any dribbles. --Parchment IS recommended in the user guide. Very happy the company gives recommendations so you can fully use the dehydrator without buying more accessories. The special shelves would probably be easier and cost/time efficient over using parchment if you intended to use them often for roll-ups or craft work. I dried twice as much sage in one machine without any hassle other than checking for dryness. Most was dry at the same time. From 9 full sheets down to one to finish drying. When we dried the dill I noticed that the dill had been blown away a little from the fan on the center trays. Made sense since it's so light. It didn't seem to really affect the drying in any way. It was very quick. Clean up is always a chore dehydrating anything wet; it would be expected. With our round dehydrators I would spray a little oil on the racks. They were bulky and had to be scrubbed with a brush thoroughly anyway so why make it even harder? The racks from Excalibur are soooo much easier to clean. The black, hard plastic supports are light and durable. Easy to clean off. The mesh had quite a mess from the tomatoes that I would've been really down about had they been the thicker round shelves. I just put the mesh in the dishpan to soak while I washed other dishes and viola! Clean with no scrubbing :D Yeah, I'm reallllllly happy with this purchase
Top critical review
29 people found this helpful
Factory defect product and poor Amazon customer service
By Svetlana on Reviewed in the United States on November 4, 2023
Amazon sent me a product with factory defects. You should know better Excalibur, it says made in America shame on you. The button for setting the temperature is off center so not only that it looks like a cheap imitation but you also can’t be sure if it is the right temperature that you are setting because of it. In addition, the lid doesn’t close properly due to a bulge in the internal cage that encapsulates the propeller, so it pushes a few of the drawers outward and creates a bulge that prevents the lid from closing. Amazon ‘fulfilled’ the order, I am in Panama so I use a forwarder, they must have known this and so they chose to send me a defected item because I would have a problem shipping it back, so I’d be stuck with it. Customer service was very poor, I spent hours on the chat and their calls failed many times, actually they never managed to call my phone. I was told I could return the product from Panama and that they would pay me back the shipping cost just to take me into loops of different customer service agents not confirming this to me later when I wanted to send them the tracking number and the invoices for the shipping to bring it here and to return it. I have hours of transcripts. At the end I sent it just to have it stuck at the forwarder for 2 months, they hadn’t sent it and didn’t know when they would send it so I had to demand to cancel the shipping. I finally managed to get it back and it took another 3 months (5 months in total) and many trips and hours and has wasted to be able to get a refund from the forwarder for the return (although not a full refund). So I have a defected Excalibur dryer and extra money I paid to have or forwarded here in Panama plus the money I lost for paying to have it shipped back to Amazon which never realized and for which I only got a partial refund from the local forwarder. I have stopped buying from Amazon ever since. I used to buy a lot when I lived in Europe, shame on you for treating customers differently depending on our location. Just completely untrustworthy and wrong. I paid with an EU credit card though so if I ever need to buy in Maazon as a last resort I will be talking to my bank from the start in case of being fraudulently treated again. Shame on you Excalibur and Amazon.
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