Top positive review
247 people found this helpful
FAR more versatile and less expensive than alternative machines AND MADE IN THE U.S.A.!!!
By Lassie_D on Reviewed in the United States on July 7, 2013
This machine is AMAZING!!!!! VERY easy to learn/use-I showed my 11-yr old son how to use it in less than 5 minutes! It easily connected to my home PC and has a built in library with maybe 20 or so designs, an intuitive (but powerful) built in design studio. PLUS this machine can recognize any font already installed on your PC and use most basic graphic formats as designs (as in .jpg, .png. and others). It also comes with a $10 gift card to their online store-might not seem like much, but most designs are only .99 cents, plus they give away a free design each week!! My first project: FAIL! I'd tried to simply type my son's name in the hope of making a little sign for his room (using normal scrapbooking paper). The paper curled and ripped, the mat was WAY too sticky. Second, just as bad (having buyer's remorse for sure). By the third, piece of cake, a very intricate 3d mini lantern, pillow boxes and a mini-stationary set came out PERFECTLY, every minuscule detail PERFECT!! Unfortunately, I'd already cut my mat to shreds-clean through in some areas. 1) Although the instructions very clearly show you how to create a design, load the media, set the blade, and cut, it was only once I started "futzing" with the media thickness setting AND using the "test cut" (it will cut a little triangle in the upper far corner of your selected media to see if it cuts properly-duh?) going from cutting through my mat to not cutting at all in areas that I understood how to compensate for the different media instead of thinking I was stuck only choosing between "printer paper", "cardstock", "heavy cardstock" (hint: I shredded my mat using the "cardstock" setting, which is what the paper is labelled as, instead of choosing that setting, but lowering the media thickness-once I figured out how to adjust this, do a test cut-it was a breeze-just too bad it wasn't BEFORE I'd shredded the mat!!). 2) **Evidently EVERY mat is 'too sticky' the first use/requires some 'breaking in' (not just this brand). I've read many tips about sticking a t-shirt to the surface at first to let the fibers reduce some of the "stickiness" before using paper, (particularly THIN, regular scrapbooking paper as I had for my first few projects). OR, use a MUCH thicker cardstock for the first few projects. 3) USES YOUR OWN INSTALLED FONTS/GRAPHICS!! Plus, you can purchase individual designs at their online store which literally has something like 38,000+ designs-very searchable, and they give away a free design every week. I've seen some of the $50+ cartridges for Cricut, and while there may be 4 or 5 fonts/designs I'd actually REALLY want and use ($4 or $5 worth?) the other $45 could easily be used buying more paper and consumables. This machine allows for that. Plus, it seems to be an "open source" type of library system where individuals can constantly create and upload new designs of their own. What I particularly liked about this is the "3D projects". I downloaded a fairly intricate 4-sided mini-lantern design. With the included "studio", which came out perfectly and was very easy to put together. I can easily break apart this design (keeping the foundation shape/perforations and cuts) and continue to customize it however I chose!! 4) Has "print & cut" functionality. You can create a design with a printed pattern. Send it to your normal printer, which will add in registration marks to the design, so that you can properly place and cut out the design on the Silhouette! To me, that kind of removes the whole concept of additional "sketch pen" functionality....?? 5). One HUGE shocker was that the replacement mat for this is almost double what the Cricut is!? I think the idea was to gain revenue, BUT, I see this FAR surpassing Cricut and other brands both for the versatility AND being more cost effective to own-gaining money on uploaded/contributed designs of their library. The replacement mat (I almost immediately needed) is like $9 for one, and they're VERY "flimsy" compared to the Cricut, of which you can buy two new mini-mats for around $11. With some research, I've discovered that you can use the slightly larger (1/2" overall) Cricut mat, you simply need to apply tape over the outer 1/4" adhesive on each edge so that the Silhouette's rollers don't get sticky (place it over the top of your Silhouette mat with the green protective sheet in place for proper application). You also need to adjust for a slightly thicker media, since the mats are thicker (thus less likely for "cut-through"). I've also seen many "mat refurbishing kits" that consist of adhesive remover (nail polish remover/acetone) and spray cans of repositionable adhesive. You mask off the non-sticky area of your 'naked' mat so that the adhesive only gets applied to the right area. 6) I didn't purchase the additional tool kit. Have used an old credit card as a squeegee, have tweezers, pins, etc. and have been able to utilize other objects. I'm a bit disappointed the tool kit (or even a cheap version) isn't included since it would definitely help, particularly when trying to create projects using normal printer and scrapbooking paper due to the amount of curl. Overall, I am constantly seeing new possibilities for developing another new "hobby/craft" and this machine makes it so much easier and more affordable!!
Top critical review
18 people found this helpful
Customer service is AWFUL!
By Kate on Reviewed in the United States on March 8, 2015
I've had the machine for 2 weeks, and cut about twenty pages of card stock. The machine works fine, and learning to work with the software is a breeze, especially with the online videos by fellow users. My real issue is with the quality of the mat and the customer service. After cutting about twenty pages of card stock, my mat lost it's stick. Fine, I thought, I'll just buy a new one. While reading the reviews of the silhouette mat I came to realize that the mat that came with my machine was faulty. I emailed customer service after being disconnected twice from their phone line. Apparently, they don't believe in connecting customers to support. I received a response two days later which was a script. I've included my email and theirs below. If they don't respond, I will be returning the machine as it is faulty, and customer service is not helpful. I personally don't mind waiting several days for a real response, but I won't buy from a company that can't respect their customers enough to answer their questions. My advice.... Don't buy this machine. There are other alternatives. I recently purchased a silhouette cutting machine, which is working well. However, the mat it came with is already lost it's stick after about 2 weeks or 20 sheets of typical card stock. I store it with the wax paper covering it came with so it doesn't get debris attached. Is this normal? I've read reviews that they are supposed to last much longer, and although I'd like to keep the machine, if it uses 2 mats a month it's just not feasible for me. Could you please let me know if my mat is in some way dysfunctional. I've heard from friends that I have a mat that is older, and that their newer replacement mats last much longer. RESPONSE: Thank you for your alert. If the cutting mat is not holding your material well enough during the cutting process, you will want to first confirm the mat's liner has been removed. If the mat is brand new and has never been previously used, then it is possible the liner has simply not yet been removed. Otherwise, we would recommend cleaning the mat between uses to ensure there are no fibers or other materials which cause papers or other materials to not be gripped as well. We have had reports from some customers who have reported using a disposable lint roller to clean these fibers or other pieces from their mats between usage works quite well. While this will not apply a new adhesive coating to the mat, it should ensure that the cutting mat is clean. In addition to cleaning the mat, it is vital to replace the cutting mat's liner on top of the sticky surface when not in use. If left uncovered while not in use, the mat's adhesive surface may collect dust or other particles. You may also want to review what material type is in use. If you are using a specialty material type (such as construction paper, handmade paper, or cardstock that has a high fiber strand make-up, etc) you may wish to explore the use of an alternate material known to work with the cutting mat. Finally, if your mat is older and no longer holding materials well during the cutting process, you may simply need to replace your cutting mat.
Sort by:
Filter by:
Sorry, no reviews match your current selections.
Try clearing or changing some filters.Show all reviews
Show more reviews