Infant Optics Baby Monitor

I’ve purchased this monitor and camera kit twice. I’ve purchased additional cameras stand alone. I’ve also purchased extra lenses. I’ve used the monitor for about two years. As an electrical engineer, I feel confident in saying this product has a major design flaw that if I could go back in time, I would buy a different brand.Problem #1) The primary problem is the Micro USB charging port. The internal prong is poor quality plastic and breaks easily. Once it breaks, it renders the monitor unable to charge and useless. Given the portable nature of the product, taking it from room to room in the home, it is unplugged and plugged in at least once a day, but possibly more.We used our first monitor for about eight months when it broke. The manufacturer refused to replace it (explained later). Since we had purchased additional accessories like additional cameras and wide angle lenses, we felt we had too large a larger portion of money invested in this monitor to start over from scratch. We bought a second monitor. Like the first, the exact same port broke again after about 7 months of usage in the exact same way, rendering the monitor unable to charge. The manufacturer replaced the second monitor, but not without some hassle.With respect to their customer service, it is not the most accommodating. When I contacted the manufacturer about the broken port on the first monitor, they would not replace the product even though we had only used it for about eight months when the product broke. Admittedly the item was over a year old because we had received it as baby shower gift months before our daughter was born. I guess given the nature of the product (eg baby shower gift) and that it was unused for so long, it was disappointing they wouldn’t honor the warranty. They replaced the second monitor, but it was a hassle because we had to pay for shipping and we were without a monitor for about two weeks. I bought a cheap audio only monitor from the thrift store to get us by until it was replaced.I understand that since it is a USB connector, it provides flexibility to go from charger to charger and from room to room without needing a special charger. But being that the prong is of poor quality plastic, it is a moot point in my opinion. At the very least, they could have installed a reinforced metal prong, much like those found in modern mobile phones. Even then, I’ve known phone connectors to break too.It is my personal opinion that a standard cylindrical DC input connector should have been used since they’re much more capable of being constantly plugged in and out and since this is for charging only. I am unaware of any capabilities to transfer data via the Micro USB connector and therefore don’t think it should have been used.As a side note: when we received the replacement for the second monitor. I built a junky looking case for the monitor. You can see it in the pictures I’ve included. The intent of this case is to prevent cable movement in the Micro USB port, which I guessed was the cause of the broken prong. I know it looks stupid, but so far it works.Problem #2) Poor quality control in the cameras. We bought a second camera shortly after beginning use of our first monitor. When we paired and first started to use the new camera, there were about five or six vertical lines appearing in the video feed. Switching back to the original camera confirmed the problem was not the monitor. We contacted the manufacturer and at first they didn’t believe me when I explained the problem and were kind of rude. I was eventually able to get them to replace the camera, but I still had to pay shipping to get it replaced. It basically added $10 to the purchase price of a new camera and meant waiting for several weeks for the replacement (so much for two day shipping with amazon prime).Problem #3) Rechargeable battery goes bad after about 1.5 years. As an electrical engineer, I know it is the nature of rechargeable batteries to eventually go bad and refuse to hold a charge. After getting the second monitor, we put the first’s battery in the second monitor to keep the second’s batter new and unused. It lasted about 1.5 years before refusing to hold a charge. We’ve now switched back to the second monitor’s original battery.As a side note: when they replaced the second monitor, they would not replace the battery. This meant we had a brand new monitor with a rechargeable battery that had already been used for several months. I expect the second battery to go bad after about 1.5 years like the first.Problem #4) Only one monitor can be used at a time.Even though the first’s micro USB prong broke, occasionally if I held the charging cable in just the right spot I could get the monitor to power on until I let go of the cable. After purchasing a second monitor, I attempted pair a camera to both units. Unfortunately, you can’t pair a camera to two monitors at one time.This isn’t that big of a deal I guess since it wasn’t advertised as a capability. But I could envision that purchasing a second monitor (aside from the broken port problems) would be beneficial since you wouldn’t need to carry it from room to room in your home.In summary, other than the problems listed above, I’ve been pleased with the capabilities of the unit. The color, resolution, and audio are of good quality. If I didn’t have problem #1 listed above, I would probably rank this product 3 stars out of 5. If I didn’t have problem #3 listed above, definitely a 4 out of 5. We hoped this monitor unit and cameras would last us through multiple children, but it appears to only last at most 1.5 years due to the rechargeable battery going bad and maybe even less when the Micro USB port breaks.Given that the Micro USB port is such huge problem, I can’t give this product anything but a 1 star.