Top positive review
56 people found this helpful
EXCELLENT design for ease of using and for dehydrating
By Genie on Reviewed in the United States on July 31, 2015
EXCELLENT design for ease of using and for dehydrating. I love the clear door (you may not be able to see what's going on in the back of the dehydrator but you can see how the food is progressing in the front). If I didn't have a clear door, I'd be losing a lot of heat by removing the door 'just to check how things are doing' throughout the dehydrating process. This is the only dehydrator I've ever owned. I did try a friend's round dehydrator and there is just no comparison. I'm glad I went with the 9 tray Excalibur rather than a smaller version. 9 trays fills up fast and sometimes I wish I had more! Also, on some thick foods you are instructed to take out every other tray when dehydrating. I also like the timer. The white poly-screen drying inserts are great as you can gently bend them to remove and funnel the dehydrated food into bags or containers. I wish the company would include one Paraflexx sheet (for making fruit leathers) so the consumer has a top of the line item to use with a top of the line dehydrator. PS Many thanks to all the other customers who wrote their reviews on dehydrators! It's wonderful to be able to benefit from other people's experiences. It took me months to read reviews and finally decide on this model. I love it!
Top critical review
5 people found this helpful
Very poor quality
By Jeff Emerson on Reviewed in the United States on February 19, 2023
After a couple of months of use the timer unit stopped working. The unit still worked without it, i just had to keep track of time. After trying to contact the company by the ph # on the web site I found they were not service any longer. I just went on the replacement part's website and ordered a new timer because I didn't want to deal with a warranty process. I placed the order and they confirmed back to me via email with a picture of the timer. When it arrived a fan motor in the box (not a timer) I then had an email address I could get in touch with them. Again this turned out to be a long drawn out process , after a couple of weeks I just reordered the timer. Upon arrival I went to install it and found the bracket was bent after I straightened it and installed the timer, I went to install the knobs, they would not reach the shaft, now I know why the bracket was bent. I had to grind the spot welds and locate to the proper height and rivet it in place. All I can say is I have the ability to do this work, I know most people do not. It works properly now, I will never buy another one from them again. Very poor workmanship and Quality Control and dealing with customer service department was a real bad experience. I wish now I just returned it back to Amazon, Amazon has always been so helpful and easy to return anything for any reasson
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