Omega VSJ843QS Juicer

This is the fifth juicer I've owned in six years, and the first one I've ever had a problem with (I like to try/sell different products as an avid juicer). I bought this one last November, and it lasted a few months until it broke a few weeks ago. Meaning, it stopped processing the produce, which built up inside the reservoir and wasn't turned into juice. It started making something that looked more like pond scum with a lot of solid material as opposed to a drinkable product. The juice, if you can call it that, is filled with so many solid pieces of produce and pulp that it's absolutely undrinkable. I contacted customer service and they have been unresponsive for two weeks. When I call them, I am told I will have an answer in 24 - 48 hours, yet the stated deadlines come and go with no response. When I call them again for an update, I am told (3x now) that they need pictures and videos, yet I've already sent the requested materials. They finally sent the pictures and videos to someone they call a "product specialist", who then emailed to ask me AGAIN for the same pictures I already sent. Now, he apparently did receive some of my pictures (the rest seems to have disappeared into a black hole), and told me it appears I am "over juicing!" Unbelievable! He said this juicer can only handle 12 - 16 ounces before it needs a 15 minute rest. As an avid juicer, I can say that's patently absurd for a juicer in this price point. Not only that, but none of their marketing materials disclose this fact. However, I am, in fact, only juicing 16 ounces at a time before resting the juicer. This did not seem to matter as they are back to not replying to my emails, and clearly avoiding honoring the warranty at this time. I replied to the specialist indicating that I am only juicing 16 ounces at a time, yet he went dark on me. It's unclear at this point if they will ethically resolve this issue and honor their stated warranty or not. I recommend reviewing their Better Business Bureau page, which is filled with similar complaints. It appears other reviewers here have also experienced the same issues. I will never buy another product from Omega given the run around I've been getting. They don't stand behind their over-priced, poor quality products, and they make you feel as though you are insignificant and a bother.