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10,227
4.4 out of 5 stars

COOL GEL Hybrid 12" Pillow Top Mattress

$83.99
Condition: New
Size: Twin XL (80"L x 39"W x 12"Th)
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Top positive review
9 people found this helpful
Convenient delivery, good quality for the price
By E. Ensley on Reviewed in the United States on February 15, 2016
It has only been about two weeks since we received this mattress, but we have found the previous excellent reviews to be accurate. I bought this mattress for my young adult daughter. She likes a soft mattress and has found this to be very comfortable. It feels firm with the coil underpinning, but sleeps soft. I have not slept on it, but the foam layer actually does feel cool to the touch. I plan to check this out myself one night to see if it actually does sleep cool, but my daughter is very cold natured so I wasn't really worried about this for her. The covering is very high quality and after removing mattresses without carry straps, I really appreciated them in getting the bed situated on the frame. It also arrived about a week earlier than Classic Brands indicated it would. I'm not sure if Classic Brands is packaging this differently than when the early reviewers received theirs, but we were really disappointed that we didn't get any of the excitement mentioned by previous reviews. The box was slightly damaged, but the inner plastic coverings were in perfect condition. It came with two layers of regular plastic covering and an inner, thick plastic that compressed the mattress. The shipping company would have to really abuse this box when shipping to get the compressed mattress dirty, in my opinion. We situated the mattress roll on the bed and then carefully removed the first two layers. That left us with the inner plastic that slowly unrolled until we had the compressed mattress flat on the frame. After cutting the thick inner plastic, the mattress slowly inflated. We were all standing around waiting for it to explode open, but all it did was slowly inflate. We were quite disappointed! Given how it was packaged, the only way I could see for any explosive openings would be if you quickly cut through ALL the layers at one time. The mattress was almost completely expanded within a few hours and by the end of 48 hours, it was completely reformed. I measured the height and it was a true 12 inches. If you measured right at the very edge where the seam is, it was slightly less, but if measured a little away from where the edge pulled the topper together, it was the full size advertised. There was a little smell that you often get outgassing from new textiles, but the smell was pretty much gone after a couple of days. I do agree that the purchaser should plan on the mattress needing two or three days before sleeping on it. If I had been willing to shop at several different locations, I might have been able to find a good mattress at a slightly cheaper price, but the ease of having this delivered to the door in a "small" roll was rather nice. Given the look and feel of this mattress, I have high hopes that it will last for a good number of years. We'll see.
Top critical review
4 people found this helpful
Not quite three months and it’s beginning to sag.
By Aunt K on Reviewed in the United States on November 20, 2024
Updating my review. One month later the mattress continues to sag in the middle becoming more and more uncomfortable. My back is just killing me and as a senior on a fixed incomeI can’t afford another mattress. It was Amazon that decided I could not return the mattress even though I was within the three month return time when I contacted them. Because I was not going to be at home when they needed to pick it up, I was not allowed to return it. I would love any ideas about how to follow this up. I have talked to Amazon customer service with the result. I just mentioned. When I contacted the seller, I was told I had to work through Amazon. This is having terrible consequences for me. I was really hopeful about this mattress when I read so many great reviews. First, I will mention that my mattress looked nothing like the one in the pictures. It was very comfortable for the first month that I had it. Although it is not sagging a lot, it is noticeably starting to not be flat. I think this might be satisfactory for some people, but I have a back and hip injury and I need to have a firm surface underneath me. I am a single sleeper in this bed and a bit heavy. It might not be so bad for a smaller person or two smaller people who would even it out. The price was very good I tried to return it when the return date was still a week away, but they needed to pick it up from me a week later and I was traveling to my daughter‘s for three weeks. They basically told me I could try to return it when I got back, but that it would not be likely that it would be accepted. Then they sent me return information to complete immediately, so I never followed up. I thought I had posted this review but when I came back now to update it, I see I had not submitted it. So now, a month later, it is sagging even more. I’m very disappointed and it’s challenging trying to find another affordable mattress. I wish I had kept my previous one.

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people found this helpful
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