Top positive review
31 people found this helpful
Worth all of the research I did - works great!
By Sam Baize on Reviewed in the United States on January 6, 2016
Very, very pleased with this item so far!I got this as a gift for my grandmother for Christmas this year, and so far she seems to really like it. : )I knew for a long time that I wanted to get her an automatic soap dispenser, as she greatly values cleanliness.She can't use products with scents, so she buys her own soaps and such, so the fact that this dispenser allows you to put your own soap in was definitely one of its major winning features for me.Other than that, I just wanted something that worked.There was a lot to consider and even more to research.Looking over all of the different automatic soap dispensers in this general price range on Amazon was stressful, but I'm glad, as this product really paid off in the end...The right amount of soap comes out each time (not too much, not too little).The sensor isn't overly sensitive, nor is it the opposite - it's again, just right.And hopefully, if things continue to go well, it won't die or decide to drown itself in soap (some of the fates that other automatic soap dispensers seemed to ultimately meet).I'll be sure to keep tabs on this little guy via grandma, and if anything goes awry, I'll update my review as necessary.As it stands, so far so good. Again, very pleased. : )
Top critical review
2 people found this helpful
I Could Not Get It To Work
By Sharon L. on Reviewed in the United States on October 5, 2015
The first thing I found most frustrating is that you can’t tell if it’s on or off by just pressing the power button. The very first time I turned it on I did not notice if it blinked once or twice so I have no idea which was on … one blink or two. The unit I received blinks every few seconds and since there is nothing in the instruction sheet I assumed this was normal. It would be nice if the instructions were clear rather than just saying to turn it on. It would be nice if there was a FAQ from the manufacturer regarding troubleshooting problems.I could not get it to work ... maybe a defective unit ... who knows, but I am not wasting anymore time on it.I tried for three days to get it to work and it just wouldn’t and yes the batteries were in it correctly and were brand new. Sometimes I could wave my hand under it fifteen times and nothing would happen and other times I might get one dose of soap and that would be it. A few hours I would try again with no results … then the next hour I might get half a dose of soap to dispense. Also, when it did dispense on a few occasions I did not get a solid blue light as it was pumping out the soap as I had seen in a few video reviews.This was the most frustrating small appliance I have ever tried.UPDATE:I emailed the seller about the problems and this was their response:"Try to take the batteries out and reinstall them again, also can you please make sure that the soap you are using is not too dense!. Also make sure that there are no spot or smudges on the sensor glass. If the problem still persists then please contact Amazon (Preferably by Phone or email) and use my this email as a reference to the faulty unit and they will be able to arrange the replacement for you."So I think I will return this and buy the SimpleHuman dispenser that has a two year warranty because once the 30 return policy from Amazon is up it doesn't sound like this manufacturer is going to be too concerned.
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