Patio Heater

I bought two of these heaters for a big patio remodel, and had them professionally installed. Right out of the box one heater had trouble starting, flaring, and sputtering. I notified the seller, and over the next three weeks, at Bromic’s insistence (and at my expense) my contractor performed four different troubleshooting site visits, including taking pictures, videos, and fiddling with parts. All along we were told it's probably an “install issue,” which was proven false when eventually a faulty transformer was identified and a new one sent out to fix it. (This process held up final inspections on my remodel by 3 weeks, BTW). At this point it was Winter, and we stopped trying to use them. I tried again to start them up in the Spring, and whaddaya know one unit would flare persistently (and dangerously) about 50% of the time and the other unit was completely non-functional. I had my fill of Bromic quality at this point, so I requested a full refund. I was stonewalled for two-and-a-half months until finally I agreed to enter another round of troubleshooting to identify potential “install issues”.  Over another 3 weeks and multiple visits by my contractor, yet again a transformer was identified as faulty and a new one sent out to fix it, but this time it only allowed the heater to run for a minute before shutting down. Then the new theory was a faulty wiring harness, but I was done with the troubleshooting runaround - every single part on both heaters had been tinkered with or swapped out, multiple parts had been proven faulty, and not a single install issue was ever identified. Bromic tried to tell me this was unusual, so I told them if they sent me two brand new heaters with a new warranty I would give it one last chance - these heaters look great, and I wanted them to work. Bromic replied they'd send two new heaters - but with no warranty. Ha! Way to stand behind your product! I guess maybe these problem weren't so unusual after all… I said no thanks, and sent them back. Bottom line: Bromic has a serious issue with quality control, and they'll make you pay for it. Save yourself six months of troubleshooting headaches - pick a different heater brand.