Sharp SMD2470AS Microwave Drawer Oven

I like the overall design. It installed easily. I especially liked the tilting control panel that made it easy to use no matter what your height. That said... It doesn't last (less than 2 years). There is some sort of "arcing" defect that manifests over time. Microwaves arcing? Burning Electrical smell? Is it s fire hazard? I'm not a technical person, but it doesn't sound safe to me. Once it occurred, I of course called the number listed on the materials. Welcome to Kafka-ville. I was asked to fill out their lawsuit claim form and submit documentation. Also, they then sent out someone to look at the microwave and take photos. Ok, not a problem. Now, it has been ~3 months and they will not let me know what will be done about it. Not denying my warranty claim, just "No decision". Thus, my options are to continue to wait with no microwave, or just give up and buy a new one. Given the cost, I continue to wait. I do hear that ULINE makes a comparable microwave. Also, unlike other brands of drawer microwave, this one is not manufactured by Sharp and thus shouldn't suffer from the same defect. If their support and the defect get fixed, then this is an awesome microwave. Until then, you are taking a bet with your money (and I wonder, with your health and welfare). 03-07-2021 Update: Well, Sharp finally made a decision to replace my drawer microwave and called me to let me know. Great! The issue is resolved and a replacement will be sent in 7 to 10 days. Today, I am now assuming that they meant 7 to 10 business days....or longer. I will call them again tomorrow as it is now going on the third week and there has been no subsequent communication. (Each time I call, they ask for and confirm my email address, my phone number, etc. The front line folks are very pleasant as they follow the script.) 07/07/2024 So far, so good. The microwave is working well! Now that I have a unit without the arcing issue, I once again really like the microwave. So good to have the counter space (no microwave sitting on counter) and to have a good oven vent (no hard to reach microwave about the stove with a wimpy recirculating fan).