Vertical Rotisserie Cooker

This rotisserie does not deserve one star, it deserves a negative number of stars! I used this rotisserie for the first time tonight to cook a 4.5lb chicken. I had to trim the neck stub in order for the chicken to fit the height of the rotisserie. After two hours, I finally gave up and cut the chicken up and finished cooking it in the microwave (see pictures). I am so disappointed. I’ve had a Regal rotisserie for 18 years and could cook a six pound chicken in 40 minutes. The door wasn’t closing tight anymore and it was taking longer to cook so I decided it was time for a new one. What a mistake! I’m glad I hadn’t thrown it out. I could have roasted the bird in the oven for the time it was taking in the rotisserie. Other issues include a very small grease pan, no way to easily remove the chicken from the tray. I used the hook that came with my old rotisserie but it was difficult because the door doesn’t open at the top enough to reach in to lift the bird. This could be dangerous with the hot grease under the bird. The rotisserie came with skewers and a basket but the manual did not mention those items so you are left guessing how to assemble and use them. My recommendation—Don’t waste your money! UPDATE: I received a response from someone pretending to be from NutriChef but the phone number belongs to a company, Pyle Audio in NYC. I see that others got a response asking the to email someone at Pyle Audio. These messages are NOT from NutriChef so contact at your own risk. If you want to contact NutriChef, go to their website for a number. I am including the suspicious responses here. This was the message I got--"Hello first let me apologize for any frustration you experienced due to our product, I am very familiar with our NutriChef PKRT16BK Vertical Countertop Rotisserie and I assure you, I will troubleshoot and solve your issue or get you a new working replacement right away. Please email me directly at nutrichef0@gmail.com or call 718-535-1800 extension 344".Other messages to other buyers--"I work for NutriChef, I would love to troubleshoot and solve your issue or get you a working unit? Please email me directly at benzion@pyleaudio.com". Further update: even after my warning about the scam comments, I got a comment from someone offering to troubleshoot for me saying he was from Nutrichef but at a gmail account. Really??? Nutrichef has their own website, they don't use gmail. Are these scam responses automated? why do they keep popping up? If you have a problem with your rotisserie, just return it to amazon, don't be sucked into giving your information to a scammer.