Rockland Melbourne Hardside Expandable Spinner Wheel Luggage, Navy, 20"

I REALLY wanted to like these carry-ons. I bought two last spring, so I've had them for a year now. The use of space was awesome, I could pack so much in there! And they seemed really nice, I liked how smooth the wheels were and ease of travel. I bought it based on ALL the good reviews. I'm seriously surprised how many there are. But based on the 6% of bad ones, I know i'm not alone in my disappointment in the warranty and cracking shells. I only got to use these 2 trips before the outer shell case cracked and the wheel popped right off of the shell on one carry-on (in the airport!) Then the second carry-on case is cracked and the wheel is unstable and will surely snap off if I take in on another trip. The shell on these carry-ons has terrible durability! My sister-in-law purchased 2 of these the same time I did, I asked her if I could look at her shells and they were cracking on the shell right above the wheels as well! 4 carry-ons completely useless. And what's worse, is the warranty! I looked up if I could do anything based on the 5-year limited warranty I got with these. The website stated that the replacement might not be new AND I’d have to pay a handling/shipping fee of $40! WHAT? That's basically the amount I paid for a NEW bag to begin with!! No thanks. So much for a replacement. I wouldn't want one anyway if this keeps happening, I'd rather my money back. So disappointed in Rockland. :(