Excalibur Electric Food Dehydrator Machine

I have read reviews that the Excalibur is the best dehydrator to get. I ordered the one with the digital panel for just over $400. It came and looked beautiful but very poorly packaged. The dehydrator had eight little styrofoam corners in the box, but then the box was just placed inside a bigger Amazon box with no cushion at all. I have never seen that high priced of an item that poorly packaged. The door was broken with a crack all the way through the plastic, but it still held together, so I wasn’t that worried. I didn’t have time to use it initially, then I went on vacation. I finally get back and get food on my trays and in the dehydrator and turn it on for the first time and it sounds horrible! Well everyone says they are loud. But then after a few minutes it STOPS with an error message. I take all the stuff out and unplug it and restart it and I can see a wire is rubbing against the fan. I also see two loose screws in the area by the fan just laying in there. Also noted the back of the unit had a screw that was halfway out of the case as if someone else had this unit and unscrewed it or it wasn’t assembled correctly in the first place. Wondering if someone else returned it and Amazon just sent it to me because it works initially when plugged in, so you wouldn’t know as it takes a couple minutes to kick off. Boyfriend had used the box for target practice, so it is riddled with bullet holes, so luckily no one will get this unit shipped to them. Why would you put loose wires right next to a fan without wrapping them or putting them in some little housing of some sort? I unplugged it and was gently able to move the wire away from the fan without disassembling it, but even without the wire rubbing, the dehydrator continued to kick off after a few moments with the error message. Over and over again. The owner’s manual has no key for the error messages. The call center number sends you to a new number. Boyfriend said he could mess with it, but for that price you shouldn’t have to, so he did not disassemble it. Also I didn’t want that to interfere with my return. Boyfriend told me the components are similar to a little wall heater and probably only cost $25, and that the initial investment in these was the injection mold for the unit itself which probably cost $75K back in the day. They have used the same mold for multiple models, so they are making a killing on these and could do such a better job with construction and shipping. Luckily all these problems happened on the LAST DAY I could submit a return, so I was lucky. If you order this, make sure you use it before the 30 day limit for a Prime return. If you are lucky enough to get one that works, good on you. After the return process, I may reorder, but I’m nervous about that kind of money on something that is that cheaply made. I’m looking for a used on on FB Marketplace instead.