Jura Impressa A9 Automatic Coffee Machine
$899.99
$1,799
50% off
Reference Price
Condition: Factory Reconditioned
Top positive review
7 people found this helpful
Great machine. Not sure what the negative reviews are about.
By Man_4_Sail on Reviewed in the United States on March 27, 2016
Not sure what the negative reviews are about. This is a great machine that does exactly what it is advertised to do. I have not had any of the problems mentioned in other reviews. The water tank is a bit small, but we know that going in. I saw a couple of reviews that said the machine rinses too often. It doesn't rinse at all, except for when you turn it on and turn it off. I suspect what happens in those cases is that the operator is accidentally pushing the rinse button instead of the coffee button, which is easy to do, especially if you aren't very tall, since they are right next to each other. Review update: There is one negative I've discovered about this machine. The cool color display is on top of the machine. If you store it under a cabinet, and a can happens to drop on the display, it will shatter the display, making it non-functional.
Top critical review
20 people found this helpful
Makes Tepid Milky Drinks
By rhys jones on Reviewed in the United States on July 30, 2015
I have returned the machine; it simply does not make hot milky drinks. I purchased the recommended milk container with machine followed the instructions in the manual the best temperature I could achieve was tepid. Followed up with a call to US Distributer and they confirmed that it was an inherent fault. Update to follow post return of unit to Amazon. Return and refund by Amazon was straightforward and stellar example of customer service. However I am little bit skeptical of some of the other reviews of this machine both reviews appear exactly 10 days after the negative reviews both refuting that this machine makes tepid drinks.
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Great machine. Not sure what the negative reviews are about.
By Man_4_Sail - Reviewed in the United States on March 27, 2016
Verified Amazon Purchase
Not sure what the negative reviews are about. This is a great machine that does exactly what it is advertised to do. I have not had any of the problems mentioned in other reviews. The water tank is a bit small, but we know that going in. I saw a couple of reviews that said the machine rinses too often. It doesn't rinse at all, except for when you turn it on and turn it off. I suspect what happens in those cases is that the operator is accidentally pushing the rinse button instead of the coffee button, which is easy to do, especially if you aren't very tall, since they are right next to each other. Review update: There is one negative I've discovered about this machine. The cool color display is on top of the machine. If you store it under a cabinet, and a can happens to drop on the display, it will shatter the display, making it non-functional.
If you are even considering this but it now. ...
By charles fowler - Reviewed in the United States on April 21, 2016
Verified Amazon Purchase
If you are even considering this but it now. Will ruin all coffee shop espresso, lattes and coffee forever.
Makes Tepid Milky Drinks
By rhys jones - Reviewed in the United States on July 30, 2015
Verified Amazon Purchase
I have returned the machine; it simply does not make hot milky drinks. I purchased the recommended milk container with machine followed the instructions in the manual the best temperature I could achieve was tepid. Followed up with a call to US Distributer and they confirmed that it was an inherent fault. Update to follow post return of unit to Amazon. Return and refund by Amazon was straightforward and stellar example of customer service. However I am little bit skeptical of some of the other reviews of this machine both reviews appear exactly 10 days after the negative reviews both refuting that this machine makes tepid drinks.
Good machine, when it works
By matt hayes - Reviewed in the United States on September 23, 2018
Verified Amazon Purchase
When this machine works it is great. My wife really likes the coffee that it makes. That said, I highly recommend,,end that you buy an extended warranty AND register the warranty. The machine has stopped working four times in three years. We’ve had to send the machine in for warranty repairs... Kanen Coffee performed the repairs and you can see video of my machine from their You Tube channel. On two occasions a large plastic piece became dislodged and had to be replaced... the machine has some design flaws and uses plastic pieces that can break and damage the machine. In fairness, after the last repair the machine has worked fine for nearly ten months. My aunt and uncle have the same machine and claim to not have had any issues so it’s possible that I got a lemon
It's very easy to use and makes top notch drinks (although perhaps ...
By R. Rotter - Reviewed in the United States on August 25, 2015
Verified Amazon Purchase
This machine is ideal for a household with two or three moderate coffee drinkers. It's very easy to use and makes top notch drinks (although perhaps not up to the standards of an espresso aficionado). The machine was designed by Swiss engineers who apparently believe that "cleanliness is next to godliness". It rinses itself frequently, which, when combined with the relatively small capacity of the water tank (about one quart), means that you'll probably need to refill the water tank in the middle of the day. Some reviewers have found this annoying. I do not.
Five Stars
By david cutler - Reviewed in the United States on July 14, 2016
Verified Amazon Purchase
Does it all and is somewhat small
If you have a problem, forget Jura's customer service.
By Janele - Reviewed in the United States on November 21, 2018
Verified Amazon Purchase
My machine leaked like crazy. I only discovered this after "press the menu button" 100+ times, and the system was forever filling. It was not filling because it was leaking. I eventually realized that I was lucky I did not get electrocuted and put the machine back in its box. Somewhere in the middle I phoned Jura and was asked (eventually) to leave a message. Nobody called back. So the customer is doing quality control these days!
Falling apart after a year
By Ad - Reviewed in the United States on April 6, 2020
Purchased A9 on 4/20/2019 and less than a year later the grey plastic on the right side is coming off. I contacted Jura support and they offered to send me a box (for $40) so I can send it to a repair facility. Who knows how long I will be waiting for it to return. Terrible warranty program and judging by the Jura representitive's below comment they don't think their coffee machines will last longer than a year. Save yourself the headache and shop elsewhere. "The machine has a one-year warranty from date of purchase. The machine functioned for a year. If you are having a problem with the machine, we can make arrangements to have it repaired. We are able to provide a box but there would be a $40.00 charge."
Good quality
By Krzysztof Masalski - Reviewed in the United States on January 5, 2021
Verified Amazon Purchase
Big but nice
Makes great coffee
By Matt Cupp - Reviewed in the United States on November 3, 2020
I agree with the other reviewer about the negative reviews. We've had our A9 for a few years and have had zero problems with it and we make several cups every day. Yeah, you have to provide normal upkeep (cleaning and descaling), but that is with any machine. Our only gripe is that the milk system is pretty finicky, to the point we just use a regular frother if we want those types of drinks (1/2 star reduction). In hindsight, I would buy one without the milk system and save a few dollars, but it makes fantastic coffee/espresso.
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