LeapFrog Pre-Kindergarten Activity Book

While this particular book may be a good tool for learning with the complete audio, I have found in the time that I have been sitting with my 3 year old and doing some of the activities that the audio is missing key words. For example, it will say "Find the watering can with the number ____" and then it will keep demanding for you to find the watering can with the number when you touch the little blue tip box. Unfortunately, just guessing is not going to help my child with number recognition and I truly hope that the parents who really like this product actually have complete audio, and it's not that they don't realize that this elaborate product has some significant defects. Perhaps it's because we have a mac and it did take a little trial and error to get the downloading app to work on our computer. I have uninstalled it and reinstalled it, but the problem is not with the download, the audio is simply missing the words. Not cool. The product is virtually worthless if it can't help my child learn. So, update: I informed the company, who said that they already knew this was an issue. I requested that they would let me know when they fixed it, and they said that would, now this was several weeks ago. How long can it take? I guess my next question is, if they already knew this was an issue, why would they sell a defective product in the first place? By the way, anyone else who has purchased the preschool math book has the same issue, if you haven't noticed, or are considering purchasing one. This has sown some serious distrust of the company and any other books they might sell.