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34
3.4 out of 5 stars

Top positive review
11 people found this helpful
A really beautiful, sturdy set of dishes.
By NancyLou on Reviewed in the United States on February 4, 2017
To start, there was a broken dish, one of the smaller ones. But I don't think it has anything to do with the Cuisinart packaging as much as it has to do with Amazon's packaging. The box of dishes were put inside a much too large Amazon box upside down and then not enough packing material was put in, allowing the box to bounce around. The dish that was broken was the one on the bottom of the pile, taking all the abuse from being bounced around. Were it not for Amazon's poor excuse for packaging, these would have gotten a fifth star. The dishes themselves are wonderful looking. They're a good size and the colors are a beautiful not-quite pastel, which I love. They're definitely sturdy and have just the right amount of shadowing on them to make them look as though they're an old, beloved set of dishes. If I can find another set out in the world, rather than buying from Amazon ,I might be inclined to get another set. UPDATE 2/11/2017: Amazon was no help with regard to getting a replacement plate for the broken one. However, inside the box was a piece of paper with Cuisinart's customer service toll-free number. I called that number and told the CSR what my problem was. He took my name, address, phone number and description of the problem, that I needed the pink salad plate. He then told me he planned to forward the information to their corporate office. I didn't hold out much hope as I didn't hear back from them for several days. I was back to searching the internet, sadly, for a replacement. However, yesterday, I received a text message form UPS that my package had arrived. I hadn't ordered anything so was confused as to what package? When I got home, I opened the box and was STUNNED to see an entire service for four of the exact same dishes! Upon unpacking them, a differently colored salad plate was broken, the blue one and I dropped a mug, which didn't break, but the dinner plate it fell on did break, so that's on me. However, huge thanks goes out to Cuisinart for acting on this! I now have a complete service for four and am considering contacting Replacements.com to help others with the remaining dishes, beyond a service for six.
Top critical review
5 people found this helpful
The dishes are beautiful and heavy duty
By jac on Reviewed in the United States on June 22, 2017
The dishes are beautiful and heavy duty...love them. Dishes were not packaged well and arrived broken. Amazon was very good about resolving the issue. Thank you

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A really beautiful, sturdy set of dishes.
By NancyLou - Reviewed in the United States on February 4, 2017
Verified Amazon Purchase
To start, there was a broken dish, one of the smaller ones. But I don't think it has anything to do with the Cuisinart packaging as much as it has to do with Amazon's packaging. The box of dishes were put inside a much too large Amazon box upside down and then not enough packing material was put in, allowing the box to bounce around. The dish that was broken was the one on the bottom of the pile, taking all the abuse from being bounced around. Were it not for Amazon's poor excuse for packaging, these would have gotten a fifth star. The dishes themselves are wonderful looking. They're a good size and the colors are a beautiful not-quite pastel, which I love. They're definitely sturdy and have just the right amount of shadowing on them to make them look as though they're an old, beloved set of dishes. If I can find another set out in the world, rather than buying from Amazon ,I might be inclined to get another set. UPDATE 2/11/2017: Amazon was no help with regard to getting a replacement plate for the broken one. However, inside the box was a piece of paper with Cuisinart's customer service toll-free number. I called that number and told the CSR what my problem was. He took my name, address, phone number and description of the problem, that I needed the pink salad plate. He then told me he planned to forward the information to their corporate office. I didn't hold out much hope as I didn't hear back from them for several days. I was back to searching the internet, sadly, for a replacement. However, yesterday, I received a text message form UPS that my package had arrived. I hadn't ordered anything so was confused as to what package? When I got home, I opened the box and was STUNNED to see an entire service for four of the exact same dishes! Upon unpacking them, a differently colored salad plate was broken, the blue one and I dropped a mug, which didn't break, but the dinner plate it fell on did break, so that's on me. However, huge thanks goes out to Cuisinart for acting on this! I now have a complete service for four and am considering contacting Replacements.com to help others with the remaining dishes, beyond a service for six.
dishes are beautiful, I was so pleased when I opened until ...
By Kindle Customer - Reviewed in the United States on January 21, 2017
Verified Amazon Purchase
dishes are beautiful, I was so pleased when I opened until I found a chipped bowl & a shattered plate,, I had taken the cups out of the box & they were so nice , I was so disappointed , the product was great , the packing needs improving
The dishes are beautiful and heavy duty
By jac - Reviewed in the United States on June 22, 2017
Verified Amazon Purchase
The dishes are beautiful and heavy duty...love them. Dishes were not packaged well and arrived broken. Amazon was very good about resolving the issue. Thank you
Needs better in box protection for shipping!!
By Dannielle - Reviewed in the United States on July 20, 2017
Verified Amazon Purchase
I bought 2 sets of these and of the 2 sets, 4 bowls were broke, 2 white plates were broke, a purple plate and a pink plate, both blue mugs and a purple mug were broke upon arrival. They are NOT protected at all for shipping in the boxes. The dishes themselves are awesome. The pics don't do them justice. My kids were even excited when they saw them. The only reason this isn't getting a 5 star is because of how poorly they are protected in the box for shipping.
I receved my order today and they were all broken ...
By Amazon Customer - Reviewed in the United States on March 24, 2017
Verified Amazon Purchase
I receved my order today and they were all broken up. Very dissappointed and cannot find how to contact anyone.
Nice, but broken plate
By Debbie S. - Reviewed in the United States on February 4, 2017
Verified Amazon Purchase
I really like this set, unfortunately, one dinner plate was broken. i wish there were a way to relpace the ob plate, because i would like to keep the set.
love them; great size
By Lizzie - Reviewed in the United States on April 6, 2018
Verified Amazon Purchase
I did have one plate that was cracked; can you replace that? ty I just love the set
Two Stars
By Ximena Cordoba - Reviewed in the United States on October 26, 2017
Verified Amazon Purchase
Lovely set, however it came with two broken mugs, two broken plates and broken bowls.
Color is weird
By Amazon Customer - Reviewed in the United States on January 14, 2022
Verified Amazon Purchase
The glaze is a bit uneven and color is weird
Five Stars
By DorisWhite-95 - Reviewed in the United States on January 15, 2017
Verified Amazon Purchase
love this set of dishes..unfortunately.there was 2 pieces broken. I sent pictures of the pieces but never heard from any one I am so disappointed Doris White
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