Avalon Self Cleaning Water Cooler

I purchased this water dispenser with high hopes, but my experience has been nothing short of frustrating. The unit worked fine for the first year, but as soon as the manufacturer's warranty expired, problems started. The Issues: 1. The thermostat malfunctioned, causing the water tank to freeze completely. 2. Frozen water got stuck in the dispenser, rendering it useless. 3. The replacement thermostat is on back order with no clear timeline for availability. Poor Customer Support: - Responses are slow and unhelpful. - They seem unconcerned about the long wait for replacement parts. - No solutions offered for the interim period while waiting for parts. - they suggested for me to get a replacement unit from their website for a price higher than what's on Amazon here. Financial Impact: Now I'm left with an expensive unit I need to dispose and the need to buy bottled water or a new dispenser. I will switch to Brie self cleaning one for the next one. Advice to Potential Buyers: - Think twice before purchasing this model. - If you do buy it, DEFINITELY get extended warranty coverage. - Be prepared for potential issues after the first year. In conclusion, the short lifespan and lack of support make this water dispenser a poor investment. Save yourself the headache and look for a more reliable option or be ready to pay for extended coverage.