Top positive review
126 people found this helpful
The best thing I've ever bought
By Ipetzombies on Reviewed in the United States on December 4, 2021
I love this carpet cleaner more than I love my husband. As someone who has chronic pain, a cat with stomach issues, and a dog who loves to eat grass and throw it up on my carpet, spending a lot of time on my hands and knees scrubbing carpet stains is not ideal. While I love my void (pictured with his brother, for fun) very much, he has a VERY sensitive stomach and if he manages to eat anything but his normal food, he gets diarrhea. It's gross and difficult to clean by hand. I bought this cleaner after much review reading and comparisons. I adore it. It's made my life so much easier. I've had it for about six months now and I've used it many times, both for full house cleaning when I first got it, and a bunch of spot cleans. Cons: - I wish it had a built in water heater because if I don't use the full tank of water/cleaning solution in one shot, I have to waste the remainder of it. It'd be nice if it could reheat it the next day. - I would like a longer cord. It's not unreasonably short but if it's plugged in on one end of our living room, it doesn't quite reach the opposite side. - I wish the dirty water tank held more. It holds less than the clean water tank which is annoying when you have to stop mid-tank to empty it. It would be more convenient if it held the same amount as the clean tank. Then you could empty and refill at the same time. - It's expensive. I do think it's worth the price, but that said, I was only able to buy it because we had unexpected extra money at the time. Pros! - IT CLEANS, MY GOD. It cleans very well. Even the grossest stains are no match. I use the antibacterial version of their cleaning solution for obvious reasons. I couldn't ask for a better result tbh. I've only had one or two stains that I couldn't get out (one of which was black eyeshadow that had been ground into the carpet for over a year - I didn't expect that to come out). Although I really don't care about that because they weren't dirty stains. Ultimately, I care about my carpets being clean and smelling good and this does the trick. I was literally giddy the first time I used it. Small aside - the antibacterial cleaner does stink while it's wet but no smell once dry. - THE AMOUNT OF PET HAIR IT ROLLS UP. We have two cats and a dog. Even when I've just vaccumed, when I use this, the rubber on the bottom of the cleaner grabs and rolls up giant balls of fur. I am unsure how my pets are not bald. - It's very easy to use. It is heavy, but easy to maneuver. It's easy to figure out, to assemble, and to clean when you're done. - The attachments are great. Sometimes when the cat has accidents, it'll get on their fuzzy cat tree. Nightmare. The hose and upholstery tool make it a breeze to clean furniture and cat trees. It's a really nice long hose too. I haven't used it on stairs, but I imagine it'd be perfect for that. - After the carpet dries, it's soft and there's no soapy residue that you can feel. - I like that there's different settings. There's a quick clean option that dries much faster, or the deep clean and max clean options that deep clean. While they do take longer to dry, none of them take an unreasonable amount of time to dry. I think with the deep clean setting, it takes about 8 hours to dry. - It does a great job of sucking the water back up. Our home is 100 years old and our floors are way less than even. Even with the slight dips, it keeps plenty of suction to suck the dirty water back up. I like that you can see the dirty water being sucked up, it makes it easier to tell when you're done with a spot. - It's fabulous for area rugs! It used to be that if I wanted to clean an area rug I'd have to hang it outside and pressure wash it with our hose. I've yet to have any problems with it. I would recommend it to anyone who has pets or kids or happens to be clumsy and spill stuff often. It's so much easier than trying to clean carpet by hand and much more cost effective than hiring professionals if you have spills with any frequency.
Top critical review
852 people found this helpful
Worst Warranty Ever. Died in less than a year!
By Mcshafner on Reviewed in the United States on March 13, 2020
I purchased it in May 2019. Died March 2020. Contacted customer service. see transcript below. I bought our BISSELLProHeat 2X Revolution Max Clean Pet Pro Full-Size Carpet Cleaner, 1986 last may and yesterday the motor lost suction and started smoking. Thank you for contacting BISSELL. Please let me review and assist you with your concern. I'm sorry to hear that your machine has no suction and it got smoke. I know how frustrating it is when you are not able to use your machine. Please provide the model and serial number of your machine. Model is 1986 Thank you! And the serial number please. where do I find that? You can see the serial number on the white sticker which is located at the lower back or underneath of the machine. ok, checking Thank you! I'm just checking if we're still connected? yes Great! Have you already found the serial number of the machine? I see a white sticker says Bissell The serial number is the long series of number that ends with letters. Is there any number after the model/modele word that is the serial number of the machine. says Bissell International but the rest is faded Can you please send a picture of the white sticker. I will be the one who will get the information. ok Thank you! I haven't heard anything from you in a few minutes, please send us a message if you have any other questions. uploading it Thank you for contacting BISSELL! Let me review and assist you with your concern. Image attachment I have reviewed your last recent conversation and the previous agent was asking for the serial number. Thank you for sending us the photo. I appreciate the effort of you taking the picture. Allow me to check the details for you. I've seen you mentioned that the machine has lost it's suction and started to smoke and I apologize it happened. I'd be glad to be of help. May I know if you still have the machine's receipt? yes PDF file Great! I also need to verify few questions regarding the incident. May I know if you can define the color of the smoke that came out if it's black, grayish or white? grayish motor got really loud and I shut it off right away and the motor made some grinding noises as it powered down Thanks! How about the smell? Did you notice a rubbery or electrical smell, too? electrical Thanks! Hang on as I create a report. ok How about the screenshot of the official receipt? Just want to check if we are still connected. yes 11:22 AM Unsupported file type - Doc1.docx We'd like to verify the warranty using the receipt. Regarding the suction issues, you may refer to this instruction to troubleshoot: bit.ly BISSELL® | Vacuum Cleaner, Carpet Cleaner, Steam Cleaner & Parts ok I've sent you the receipt PDF file Let me check again if I can access the file. Image attachment Great! I'd like to verify few more questions to be added on the report. Have you checked if the belts are intact and not damaged? yes they are fine Thanks! Have you also removed and cleaned all filters/lint screen? And if the brush still spins? yes no other problems I clean it after every use I haven't heard anything from you in a few minutes, May I know the location of the smoke? bottom back right It has a limited 5 year warranty and isn't even a year old how long is this process going to take? Can you also verify if the float moves freely or if you're able to move it up and down, while the dirty water tank is empty? yes float moves freely I clean it after every use After you clean the debris from the red motor duct screen under dirty water tank and while machine is turned on, can you feel for suction at the red motor duct screen by placing your hand over the area? no suction Can you rate it from 1-5 and 5 is the strongest and 1 is the lowest? THIS IS A MOTOR PROBLEM. METAL ON METAL GRINDING NOISE WHEN POWERED DOWN. 1 We appreciate your patience during this process! What we need to do is to retrieve the machine for inspection. I am going to post this interaction on Amazon. The amount of time this is taking, the number of times I've had to prove proof of purchase and and series of questions is insulting. ok Replacement? I apologize if you feel that way. I hope you understand that it's not intended to insult but the series of questions are for validation regarding the issue so we can determine the exact issue and proper resolution. Motor is going out that's the problem We do not simply guess for a resolution right away. It has to be documented and validated as well. But we really appreciate you taking time to provide the details they need. I have saved the data of your official receipt since we do not have the white label to provide. Here's what we need to do; Kindly wait for the return label to be sent to your email within the day. Kindly check your spam and junk mails if possible, and have the label printed. Use the return label to ship the machine back to us by contacting FedEx to pick up the machine from your place, as the machine has to be inspected. Please be advised that inspection can take up to 10 business days and you'll be notified of the results. Motor is loud (100dB+), electrical smell, grayish smoke, no suction then what? Can I verify if you have access to printing the label through your email? Guessing it will be about 30 days before item is replaced. Worst warranty for something that isn't even a year old. I apologize, they are aware they need to follow the standard inspection time of up to 10 business days and they have to update you. You have asked me to upload the receipt, then asked me to screen shot the receipt. Yes I can print from my email. Please include the receipt along with the return label so they have easy access to the details. Kindly verify your email address and shipping address? Are you sending a box to return it in? pretty sure no one will accept it with just a label on it. Please have your supervisor contact me xxx-xxx-xxxx I apologize that we do not provide a box to be used but any box will do. Instruction regarding the process will also be sent to you via email. My address is on the invoice I've sent twice local service center? Thank you for confirming that the address is the same. Would you still want a supervisor to call you back regarding this? yes I'll forward this to a supervisor and please allow 1-2 business days for a callback. Regarding a service center, kindly check this link for your reference:
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