Avalon Bottleless Water Cooler

Bought 1st water cooler in 2021, after 18 months the cooler started to freeze, no dispensing water at all, after 2 weeks of emails with customer service and numerous troubleshooting actions (open the cooler, clean the cooler, plug and unplug, delaying tactics), they decided it was a "technical issue" but infortunatelly for me, it was out of the 1 year warranty, so they offer me a $50 coupon and the promess it won't happen again. In 2023, beleiving these people, I bought the second cooler, directly to them, since the coupon doesn’t apply to amazon purchases, 18 months later, guess what, it is freezing again. I called and they said the same exactly script from the first cooler. End of the story, 2 coolers and $500 later, I have no cooler, this is garbage and salespersons are misleading customers to buy this coolers knowingly that they are not going to work after certain ammount of time. STAY AWAY. DO NOT BUY. SAVE TIME AND MONEY. THEY WILL NOT HELP YOU, THEY WILL TRY TO SELL YOU ANOTHER UNIT AND MISLEAD YOU. 1ST WATER COOLER from: Support <support@avalonh2o.com> to: Hector Hernandez date: May 17, 2022, 8:51 AM subject: Avalon Water Cooler [ ref:_00D1UxEWp._5008Z1qG2HS:ref ] Thank you for providing this information. We apologize for the trouble with your water cooler. We determined the tanks had frozen due to an error in the thermostat. This is something that can be corrected easily. Thank you for taking the time to provide your order information. After looking at your order information, we were able to see that your 1-year manufacturer warranty expired. Since your warranty has expired, we would not be able to replace your water cooler at no cost. However, we would like to provide you with 40% off a new water cooler of equal or lesser value. 2nd COOLER from: Customer Support <support@avalonh2o.com> to: Hector Hernandez date: Apr 17, 2024, 2:52 PM subject: Re: Avalon Water Cooler [ ref:_00D1UxEWp._5008Z1qG2HS:ref ] signed-by: avalonh2o.com Hi, Thank you for providing this information. We apologize for the trouble with your water cooler. We determined the tanks had frozen due to an error in the thermostat. This is something that can be corrected easily. Unplugging the cooler is the only way to stop the cooler from freezing as turning the cold switch off is not sufficient. 72 HOURS LATER Based on the troubleshooting, it appears that a replacement unit would be needed as there would not be any further troubleshooting or replacement parts to resolve this type of issue. After looking at your order information, we were able to see that your 1-year manufacturer warranty expired. Since your warranty has expired, we would not be able to replace your water cooler...... we would like to provide you with (40%) off a new water cooler of equal or lesser value. (40% OFF WHEN BUYING DIRECTLY FROM THEIR WEBSITE, WHERE THE SAME WATER COOLER IS PRICED AT $299, when in Amazon is priced at $199 (WOW WHAT A HUGEEEEE DISCOUNT). Order summary avalon A5 × 1 Grey (-$149.99) $299.99 $150.00 Subtotal $150.00 Shipping $0.00 Taxes $10.50 Total $160.50 USD