Top positive review
44 people found this helpful
It's still a great cooler and Avalon customer services is amazing!
By Phanessa on Reviewed in the United States on October 20, 2018
Update (1 year after purchase): Just under a year, the water started dispensing slower and slower until it just wouldn't dispense. When I checked my warranty, it was just past the 1 year so I took my precious time in contacting Avalon and decided to fix or see what was wrong. After watching a few videos on their website and some others on YouTube, I opened the top, I saw that the water was frozen, so I thawed it and it started to work for 1-2 days and it froze again. I finally contacted Avalon to ask for assistance and hoped they knew what was wrong. Tyler H was such a huge help! He gave me instructions to do what I had already done so there wasn't anything else I could do. Tyler says that the water shouldn't freeze again and I explained that it did. I wasn't expecting a replacement since it's past the 1 year warranty. They sent me a box to return mine and shipped me a new one! I can't express my gratitude enough! We drink so much water (and it's so important), that when it wasn’t readily available, I had to use a small water filter which wasn't fun for 7 people in a home. I'm so glad I contacted Avalon because their customer service is superb! Tyler was great to work with and very responsive! We are once again a happy hydrated family! lol Update (6 months): now that we have to replace our filters, it hurts that it’s $100! Update: it’s been a couple of months and we still love it. One of the complaints we have is that the tray below is small. The cups/mugs sit on it fine but just having it slightly larger would have been nice. I feel like my kids drink more water now that we have this and it’s easily accessible for them. My husband complains it’s sorta loud but I didn’t think so. It has a cooler so it sounds like a fridge kinda. Doesn’t bother me. Original: My husband and I put this together so imagine me reading the instructions and him trying to “wing it” as usual ha-ha. Aside from that, it wasn’t too bad to install. We did have to drill a hole in our cabinets to run the (small) hose through to the sink. The manual was sort of helpful but the photos were not great and hard to see and it could have explained things better but we figured it out. The cold water is cold, room temperature is cooler and the hot water is pretty hot and will great for tea, instant oatmeal and Cup-O-Noodles! As far as value, it’s not like I buy these things often (first one) so I don’t know but it seemed reasonably priced.
Top critical review
22 people found this helpful
Do not buy!!!! They got me twice, garbage.
By Hector Hernandez on Reviewed in the United States on April 17, 2024
Bought 1st water cooler in 2021, after 18 months the cooler started to freeze, no dispensing water at all, after 2 weeks of emails with customer service and numerous troubleshooting actions (open the cooler, clean the cooler, plug and unplug, delaying tactics), they decided it was a "technical issue" but infortunatelly for me, it was out of the 1 year warranty, so they offer me a $50 coupon and the promess it won't happen again. In 2023, beleiving these people, I bought the second cooler, directly to them, since the coupon doesn’t apply to amazon purchases, 18 months later, guess what, it is freezing again. I called and they said the same exactly script from the first cooler. End of the story, 2 coolers and $500 later, I have no cooler, this is garbage and salespersons are misleading customers to buy this coolers knowingly that they are not going to work after certain ammount of time. STAY AWAY. DO NOT BUY. SAVE TIME AND MONEY. THEY WILL NOT HELP YOU, THEY WILL TRY TO SELL YOU ANOTHER UNIT AND MISLEAD YOU. 1ST WATER COOLER from: Support <support@avalonh2o.com> to: Hector Hernandez date: May 17, 2022, 8:51 AM subject: Avalon Water Cooler [ ref:_00D1UxEWp._5008Z1qG2HS:ref ] Thank you for providing this information. We apologize for the trouble with your water cooler. We determined the tanks had frozen due to an error in the thermostat. This is something that can be corrected easily. Thank you for taking the time to provide your order information. After looking at your order information, we were able to see that your 1-year manufacturer warranty expired. Since your warranty has expired, we would not be able to replace your water cooler at no cost. However, we would like to provide you with 40% off a new water cooler of equal or lesser value. 2nd COOLER from: Customer Support <support@avalonh2o.com> to: Hector Hernandez date: Apr 17, 2024, 2:52 PM subject: Re: Avalon Water Cooler [ ref:_00D1UxEWp._5008Z1qG2HS:ref ] signed-by: avalonh2o.com Hi, Thank you for providing this information. We apologize for the trouble with your water cooler. We determined the tanks had frozen due to an error in the thermostat. This is something that can be corrected easily. Unplugging the cooler is the only way to stop the cooler from freezing as turning the cold switch off is not sufficient. 72 HOURS LATER Based on the troubleshooting, it appears that a replacement unit would be needed as there would not be any further troubleshooting or replacement parts to resolve this type of issue. After looking at your order information, we were able to see that your 1-year manufacturer warranty expired. Since your warranty has expired, we would not be able to replace your water cooler...... we would like to provide you with (40%) off a new water cooler of equal or lesser value. (40% OFF WHEN BUYING DIRECTLY FROM THEIR WEBSITE, WHERE THE SAME WATER COOLER IS PRICED AT $299, when in Amazon is priced at $199 (WOW WHAT A HUGEEEEE DISCOUNT). Order summary avalon A5 × 1 Grey (-$149.99) $299.99 $150.00 Subtotal $150.00 Shipping $0.00 Taxes $10.50 Total $160.50 USD
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