Top positive review
13 people found this helpful
Great machine, worth every penny
By pbgough on Reviewed in the United States on February 18, 2019
I wanted a machine that would clean itself. This one is great! I am really happy that this also because it is a bottom loader and it's so easy to use. I easily am able to switch the bottles and since I have one 5 gallon and one 3 gallon, it's so simple to fit both of them and they run like a dream. It's not loud but it's hearable so keep that in mind if you don't like little background noises. You will hear the motor start and stop to cool or head the water in the tanks. We go through a lot of water and this is perfect too because it lets you know when you are getting low. I love this.
Top critical review
22 people found this helpful
Unit thermostat failed, no replacement under warranty.
By Kevin on Reviewed in the United States on November 8, 2023
Oh, where do I even begin with this marvelous piece of engineering genius? I had the pleasure of owning the Avalon A6 water dispenser for a whole year. I wouldn't recommend. The thermostat failed after 12 months of use, causing the cold water tank to freeze solid. I mean, who needs a thermostat to work properly in a water dispenser, right? It's not like I expect my cold water to be a consistent cold temperature or anything. But alas, this little piece of wizardry couldn't handle the pressure of maintaining a simple temperature setting. Perhaps I was asking too much of it. Customer service from the company were helpful, I'll give them that. They tried to troubleshoot the issue and pretended like they cared. But when it came to honoring the warranty and actually doing something to rectify the situation, they suddenly developed selective amnesia. Their grand solution? A jaw-dropping 25% discount on a new water cooler! Oh, how they must think we're all made of money and eager to throw it at another one of their high-quality products. Because, you know, I just love the thrill of taking my chances with yet another device that's destined to fail - It's like playing Russian Roulette with my hydration! If you're on the lookout for a water dispenser that will give you a taste of the good life for 365 days before kicking the thermostat bucket and providing you with a glass of solid cold nothing, then asking you to throw more money at them for a replacement, look no further! The Avalon A6 is the perfect addition to your home, assuming you have money to burn and a masochistic streak.
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