Conair Rotary Hair Cut Cutting System

Purchased Conair model HC9900 (Conair Even Cut Rotary Hair Cut Cutting System; Red) September 9, 2020 for $95. The other model Conair makes is half the price. I chose this one because of the handle. My hands are arthritic and I felt the oval handle would be easier to hold. Yesterday I was using it and it slipped out of my hand and hit the sink countertop. The hair guide broke as seen by the attached photos. The instructions that came with the device had a customer service phone number that was a wrong number. I looked up the Conair customer service number on the internet and spoke with a lady that told me that since I dropped it, that there was nothing she could do. I told her that all I wanted to do is PURCHASE the hair guide that I broke. She said that they do not sell that part. And that if it was under warranty, they would replace the entire device. Then she hung up on me. I called back and spoke to a different customer service representative. She echoed the exact same thing. I told her that it makes no sense that a $10 part can’t be purchased. The guide is fragile and surely I am not the only person who has ever broken this part. She placed me on hold, supposedly to talk to someone. Literally after 10 seconds, she said that the part is not available. I paid $95 for a haircut device that is now worthless because the fragile little hair height guide is broken? I am mad as hell over this! I will never purchase anything from this crappy company again. I will warn as many people as I can to avoid Conair. Their name tells it all - CON JOB