Excalibur 3548CDB Electric Food Dehydrator

After a couple of months of use the timer unit stopped working. The unit still worked without it, i just had to keep track of time. After trying to contact the company by the ph # on the web site I found they were not service any longer. I just went on the replacement part's website and ordered a new timer because I didn't want to deal with a warranty process. I placed the order and they confirmed back to me via email with a picture of the timer. When it arrived a fan motor in the box (not a timer) I then had an email address I could get in touch with them. Again this turned out to be a long drawn out process , after a couple of weeks I just reordered the timer. Upon arrival I went to install it and found the bracket was bent after I straightened it and installed the timer, I went to install the knobs, they would not reach the shaft, now I know why the bracket was bent. I had to grind the spot welds and locate to the proper height and rivet it in place. All I can say is I have the ability to do this work, I know most people do not. It works properly now, I will never buy another one from them again. Very poor workmanship and Quality Control and dealing with customer service department was a real bad experience. I wish now I just returned it back to Amazon, Amazon has always been so helpful and easy to return anything for any reasson