Rowenta Focus Xcel Iron, DW5260

This is a great iron, but if you get a defected one your experience will not be a good one. My iron was still under warranty I even purchased the extended warranty. It was leaking burning my clothes and then just stopped working. I contacted the warranty company, but it stl fell under the factory warranty. They don't replace it, you have to send in your iron to a repair shop. This is my most recent email to Rowenta. Let's see if I get a response.... 12/15/2018 Your iron was defective and now I'm without an iron for an extended period. My experience has not been a good one. It states in the email that I will be receiving an email with a label and instead I received it in the mail. Which is fine just get your facts straight. And then when  I emailed you to say I haven't received an email, I didn't get a response back stating its in the mail, no you send me a second label. Again no response.  No update, no confirmation of when you received the iron via UPS. My husband and I work in an office setting and iron clothes every day. Where should I send the dry cleaning bill? Please take into consideration an improvement to your customer service.  Update: I received my iron back after two months and.... it's still presenting with the same issues. I emailed customer service today. Let's see what they have to say.