Upholstered Queen Bed Headboard

Update: I ended up buying the extra parts from the hardware store because going through the process to get extra washers from the manufacturer was more work as they make you jump through hoops.I wish I had read all the reviews before buying this bed. Someone had mentioned that the bed was not made well because the mattress overlaps and hangs off the bed. I purchased a 12” memory foam mattress for my guest room and a low profile box spring but even with the profile box spring, the mattress hangs off because the headboard prevents you from push the mattress back any further.Because it was driving me crazy, I decided to replace the box spring with wooden slats instead as it would only increase the height by about 1.5” instead of 5” but sure enough, there still isn’t enough clearance and the mattress hangs off of the bed. It’s funny because the pictures they provide show a box spring and mattress to where it fits perfectly which isn’t the case.If I end up moving, I’m definitely getting rid of this bed. Between the flaws, deceptive pictures, and the horrible service, I wouldn’t buy anything from them again.••••••I bought this bed for my guest bedroom. The bed itself is good, it’s a basic/inexpensive bed but I’ll admit it’s better than other brands like zinus. There are a few downfalls as some other people have mentioned.The backing on the headboard is a cheap fabric held on using Velcro- not to mention the backing is too small so won’t line up right to the point where it will stay on securely.Second, the hardware set is painted black so many of the washers are stuck together. I had a total of 6 washers stuck together, I managed to force 2 apart but couldn’t get the other 4 apart. Even with the spare parts, there weren’t enough. As you flip through the instructions, they also clearly do not provide enough washers even if they didn’t stick together PLUS with the spares.The instructions state to call them directly with any problems, don’t return the item or call amazon. The person on the phone was a woman with a heavy Russian accent who seemed nice and told me I just had to reply to an email to get the spare parts which would be sent to me via UPS. sure, no problem.I finally had a chance to check my email and saw what they ask you- they want all of your order information, pictures of the sticker on the box as proof that you purchased it, pictures of ALL of the messed up pieces in different angles, etc. it was such a headache that I just decided to go to the hardware store and buy the pieces for less than $1 rather than deal with the headache.