Breville BES880BSS  Breville Barista Touch Espress

Beware, I purchased the Breville Barista Touch Espresso Machine in December 2022. I started having issues with the "start " button not working in April 2023 from time to time. When it would happen I would try everything, even unplugging the machine. I thought it might be a fluke. But it wasn't. In May I contacted Breville by email and got a pretty quick response requesting more information and proof of my purchase from Amazon. Breville has a 2 yr warranty. So I figured I would get a replacement as I only used it for5 months. Then I received an email telling me to try plugging it in in a different outlet. Which I had already but I had another appliance plugged in to the same outlet and it was working. But I still tried a different outlet. Didn't work. So after providing more information., I the next email I received told me I would be receiving a box with in the next 5 business days, to pack this defective Breville Barista Touch Espresso Machine in and all the instructions on what not to send, that Breville would repair the defective product and return it within 5 to 7 business days after they repaired. To ship it back to Breville for repair. So I waited and waited and when I didn't get the box to pack up this defective expresso machine, I wrote an email again and then never heard back for 3days, so I wrote an email again asking them is that how they took care of customers and stated I had thought Breville was a reputable company. By this time after not hearing anything from Breville support, I called the support number. I talked with a representative, who pulled my many emails up and all she could do was apologize. I then asked to speak with a supervisor or manager, she immediately told me one wasn't available, that shehave them call me back. By thistime I knew I was getting a run around, so I told Breville representative I was contacting Amazon. Said goodbye. I immediately called Amazon talked with 3 different people, got my issue dealt with but in the meantime I received another email from the Breville representative who I spoke with on the phone stating by 7pm that night I would receive the return box for repair of this defective expensive machine. Never received that return box for the repair. Never heard nothing else back from Breville support. Nothing! Amazon took care of it and made an exception for me but I lost about 200 dollars on it. I would advise everyone not to purchase a Breville, they don't honor their warranty and don't provide customer service at all. They only give you the run around. They are not a reputable company!! Oh BTW, I wrote Breville an email telling them that they were not a reputable company when they do not stand behind an honor their warranty and I would never buy a Breville product again and that I was going to write a review on them. Within a couple of hours after sending that email to Breville support, they replied and stated they were sorry for my frustration and sent me a 25% coupon on my next purchase of a Breville product. I wrote them back stating how dare they. I could not believe they totally thought it was ok not to honor their product 2 year warranty and totally disregarded and disrespected me.