Travelpro Maxlite 5 Carry-On 22-Inch

I bought this rolling backpack as a carryon for a trip abroad. When I received it, I discovered that using the shoulder straps (this IS a backpack) was unbelievably clunky, involving folding the entire back flap {that concealed the straps when not in use) down underneath the pack itself, over the wheels (?) which just didn't make sense at all...For one, the back flap had padding that would ONLY be useful when the pack was being used as a backpack...so why even have the padding if it is going to be folded under the pack? And two, what you end up with is, as noted before, a sloppy flap, fastened by a small piece of velcro, hanging down the over the bottom of the pack, essentially making the wheels useless. I thought, "Maybe I just don't understand how this thing is supposed to be used," but my honest impression was, somebody decided the company needed a rolling backpack in its product line, and threw this idea together in a few minutes...The design, however, was not the worst thing about it...I also immediately noted that the straps themselves seemed to be made with fairly lightweight nylon, with virutally no paddingf or your shoulders, which I could only guess had something to do with the fact the straps needed to be less bulky to make it easier to pack them away under the aforementioned flap when not in use. Nevertheless, I liked the wheeled backpack concept, the size and all the pockets...and as I was leaving in a matter of days...decided to keep it. Bad decision. Several weeks into the trip, when lifting the pack to put it on my back, one of the nylon shoulder straps just snapped in two...which was dumbfounding to me, as, after having used backpacks for over 50 years, this was something I had never seen happen. Nylon straps just breaking? At that point, I had no choice but to continue using it with one strap (any sort of repair was not possible) and then return it for a refund when I got home. Upon arrival, I went to Amazon the next day and discovered that my 30 day return window had expired, which was fair enough...So I contacted the manufacturer directly, expecting them to certainly allow me to return it to them...Howeve, after informing them of the strap break, I was then told that as I had bought the backpack through Amazon, I would have to contact them...which was just amazing to me. It would have been one thing if I'd kept the backpack too long simply because I was lax in deciding whether or not I wanted to keep it...but when I contact a company and tell them that their product failed after two weeks...and have them send me elsewhere to set things straight? Mindboggling to me. Luckily, when I explained the situation to Amazon, they did allow me to return it for a full refund, so everything worked out fine in the end...But I would therefore definitely recommend against buying this product...both for the design, and more importantly, for the quality...And beyond that, I will not do business with their company again. I'd also add, this is the first review I have ever submitted about anything.