Top positive review
Good product with a couple of design flaws (that we've overcome)
By HappyHeathen on Reviewed in the United States on July 9, 2019
The product works very well. The timer allows for 4 feeding times to be triggered and each feeding time can have a customized portion of 1-35 (where 1 portion is about a teaspoon). Started our 14# cat on 2 feeding cycles (5 portions) and have modified it to 4 cycles of reduced portions (4/3/4/3). The programming is very simple, just follow the provided directions. Adding a recorded voice call to tell your pet it's feeding time is a nice plus! (Recorded myself and my wife calling our cat for "chow time".) But I think there is design flaw in how you load the feeder. You twist the "head" slightly to release the locktabs, then turn the "head" over as it acts as the feeder container. However, you need to turn the feeder body upside down to lock it back on to prevent spillage out of the head. Instead, I wish the head had a "cap" that unscrewed to allow you to pour food straight into the bin. The spaceman visor look can be strange too, but it is what it is. I would also prefer if the feeding bowl that receives the dispensed food was shaped a little more convex to continue to gather the food towards the center of the bowl. Our cat tends to push food up and in and it stays there until I pull back with my fingers. We've had it battery-only use for about 2 months now with no problems. I've mixed a small bag of kibble treats ("Greenies") in with previous batches of cat food to help entice our cat to eat at the feeder, but it worked too well!. He started picking out just the Greenies, then coming back later to eat a little of the regular food. When we stopped loading Greenies, he started crying a bit, but is coming around again with the embedded treats. Simplifies pet feeding. We're really glad we got this! UPDATE (3 years later): We can't remember if we've changed the batteries in 3 years of operation. If we have it's been only once. We've gotten over the food loading issue -- just release the head (that contains the food) and place upside-down on top of the unit and add the food. Finally, invert the body of the feeder over the head so capture any remnants of food, then place over the head and rotate. The non-convex feed bowl is not an issue -- I just brush the food back in the center periodically when I pass the dish. We wipe out the feeder bowl each time the unit is refilled for simple cleaning, occasionally using a damp paper towel. We have not yet seen a need to clean the storage bucket head. We are extremely pleased with the unit and our cat alerts us if he needs/wants more food by leading us to the feeder and sitting down. We no longer use the voice recorder as the falling food is enough of a trigger to let the cat know food is available. Very easy to use and adds a lot of convenience. If you feed dry food, this unit is excellent. (Modified to 5-stars)
Top critical review
Worked great for 2 months
By jwroberts48 on Reviewed in the United States on October 4, 2019
The GOOD: The feeder arrived in perfect condition. I had no problems with the set up (thanks to both the posted reviews and questions/answers which gave hints). I had to play around with the portion size (that odd 1-39). Since we are using the feeder only for treats in between meals for our voracious kitty, we settled on 4 times a day on #1 (about a tablespoon of kibble). Although the top (hopper) would be difficult to open for anyone who has dexterity problems, I have been able to open and close without difficulty and I am not a youngster. Not being able to see how much kibble remains in the hopper is a disadvantage, so I check it regularly. The BAD: After 2 months the feeder no longer dispensed food, although the voice feature still worked. I followed all troubleshooting directions to no avail. With Amazon customer service help I was able to contact JOYTOOL. I got an email response that was thoughtful and timely. I was offered a free replacement. I had to answer YES or NO; there was no place for other comments. I chose YES. I have heard nothing else from JOYTOOL and have not received the replacement. Today I contacted Amazon Customer Service again. They do not have a phone number for JOYTOOL customers. Therefore, I have to buy the product again, send the feeder back to Amazon which will reimburse me. I like the feeder enough that I will do that, though an inconvenience for sure. Unfortunate situation. I would have given 5 stars 3 months ago.
Sort by:
Filter by:
Sorry, no reviews match your current selections.
Try clearing or changing some filters.Show all reviews
Show more reviews