Pure Clean Robot Vacuum Cleaner

I NEVER leave reviews, but I had such a bad experience with this seller that I felt I had to. The product itself worked well for about 3 months. It was a lifesaver because I have a dog that sheds constantly. Unfortunately after a few months the battery could no longer hold a charge. It would charge for hours and hours and when I pressed 'on' it would move about 3 feet and then signal that it was low battery. Clearly a manufacturing error, which happens sometimes. The problem really began when I tried to reach out to the company on the instruction manual to get the product replaced. First of all, their business hours are extremely limited so if you work 9-5 you need to call during work. There is an option to send an email, which they completely ignore. Second of all, there appears to be only one person working the phone line, and even though the call said I was "next in line" I did not get through to a person for about 15 minutes. When I finally got through, he sounded bored and lazy, spent about 4-6 minutes at a time just looking things up, then told me we can send it back so that the battery can be repaired. When I asked for a turnaround time he just said "uhhhhh...I'm not sure." When I mentioned that this is not a good system, and I am happy to send back the current vacuum but please send another in it's place, he said that's just not what's done. This whole process has been such a pain. I will try to send it back for repair but honestly never expect to get it back. Switching to roomba.