Nespresso Coffee & Espresso Machine

[updated] I just realized the machine I received is a VertuoPlus and not the VertuoPlus DELUXE that I ordered and is clearly stated in the product listing here for the color I ordered (matte black). This explains why the little cup tray isn't metal like my previous one was. 😡 [Original] I ordered this new machine to replace my old one (same model, diff color) that finally broke after a few years. Received order today and you could tell the box had already been opened. I removed the machine and I could also tell the machine was used (marks/scuffs on it) but the kicker was that the sample pack of pods was already opened and 6 of the 12 were missing. The little cup holder part is also cheap plastic whereas the one on my old one was metal (see image). I'm not sure if that is explained by the color difference in the machine. Definitely makes it seem cheaply made though. Because I've been without a machine for a couple days, I did test it and it seems to work (a lot louder than my previous one) though I am most certainly not a fan of receiving a used machine and I don't have a lot of faith that they checked anything with it since the sample box was already open and half the pods were missing. I really don't feel like dealing with a return so unless I find more issues, I'll probabaly just keep it.