Nespresso Coffee & Espresso Machine

April 28, 2019 Review of Nespresso VertuoPlus Coffee and Espresso Maker by De'Longhi with Aeroccino, Grey PROS The coffee tastes better than starbucks or anywhere that makes it. It creates a frothy foam on the top of the coffee and really makes it an excellent cup. This is about 10x better than kureg as far as taste. Initial setup was easy out of the box. First cups were perfect and the machine made them without issue. CONS After about 2 months we have run into a few problems. The machine does not consistently work and continues to throw out the error code of "no water" or "water container empty" even when there is water in it. See the video for proof. After about 10-15 attempt it works and makes a cup. Luckily it doesn't reject the pod and it can be reused (even though it doesn't really even use it). Note this doesn't happen every time and usually it is the 2nd cup of the day that we end up fighting with the machine on. The other major complaint I have about this machine is precisely the way it tells you the error code. There is no display which code show a code. In stead you have to watch the flashing light and count how many red or green lights flash and how long they stay eliminated. Then you have to use the manual to look up the red/green code. Why can't you just have a $2 display that shows the status of the machine...WOW! What century are we in...lets make the error code reading as complicated at we can that way the user has to guess at the actual problem. Come on nespresso! Even a $5 calculator has a digital display. OK, back to the issue. As you can see on the video there is water in the carafe yet the machine continue to through an error. We are getting more and more frustrated by the cup. I will leave the rating at 3 stars but only because the coffee is so damn good.... when it does create a cup full. UPDATE 5/11/2019 Ok. Now we are going down to 1-star (from 3). The machine makes the first cup every morning just fine. The 2nd cup NEVER works. The "refill water" light flashing comes on after you press the button to start the 2nd cup. I called customer service at Amazon and because we are over the 30-day window (actually 35) Amazon won't take it back. They patch me into Nespresso hot-line and then Nespresso wants to troubleshoot the problem, all over again. After talking to two people at Nespresso and arguing over what the red flashing light means and actually reading the manual to the Nespresso person on the phone she finally agrees to "repair" the machine. At first she wanted to ONLY send an empty UPS box so the machine could be sent to be "repaired by a technician". She told me that process would take about 2-weeks. I told her that was unacceptable and I needed coffee. She reluctantly agreed to send a "loaner" machine that we could use while our machine is "being repaired". After an hour with her on the phone I was ready to give up. It was apparent she had a "protocol" that she had to follow in order to reduce the returns and get customers to give-up because their customer service process is too complicated or there is too much push-back from the representative. I'm overall very disappointed with Nespresso and wish I would have purchased the machine at the local target. At-least then I could just take it back or buy another one and then take this one back. Nespresso you need to whole-heartedly stand behind your product for greater than 35 days and not give your customers the run-around. Think about how many people I'm going to tell about my experience with your product and the poor customer service. Also, add a digital display to the machine, it can't cost more than a free calculator display. A real code to read instead of a flashing light to count flashes like morse code would REALLY help your customers AND your customer service representatives in troubleshooting the errors...DUHH!