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12,006
4.6 out of 5 stars

Top positive review
10 people found this helpful
Great Air Fryer! Hard to clearn, Customer Service not the best...
By Evolution on Reviewed in the United States on June 1, 2022
This air fryer is awesome! It works great, easy to use, temperature on top but I leave on 400. Large basket, we hardly ever use deep frying grease in a frying pan any longer. Two complaints though...First it's very difficult if not impossible to clean! Not talking about the basket either. This is the second that I bought because the first collected grease inside (we didn't clean it out after every use, so partly our fault), and it started emitting smoke when we used it. When I contact the company about how to take it apart to clean it, they responded to send it to them to fix. Why? I should be able to take a few screws out and clean the internal components myself. So I ended up getting this second one. After about 8 months, the plastic safety cover on the handle that keeps someone from accidentally pressing and disconnecting the basket from the body broke off. Now after 13 months owning it, I accidentally hit that button and the body (the black you see) dropped on the floor leaving me holding the basket. When it hit the floor, it cracked the plastic and bent the front. Though amazon sells replacement basket parts, I don't need that, I need the outer body part. Wanting to see if they sell just the outer body part since the fryer itself and the basket are still in perfect condition, their company says send them an email...waiting 3 days, nothing...send another email bounce undeliverable...send another email bounced, undeliverable...send 4 emails 3 different days, undeliverable, as if they are blocking my email address... Other than impossible to clean and no customer support over email as promised, this is a great air fryer.
Top critical review
8 people found this helpful
AFTER ONE YEAR - Still Fries Well, But Is Dangerous, Discolored, and Basket is Flaking
By Nikita on Reviewed in the United States on May 12, 2020
Dangerous? Sigh, what a sad day. See The Ugly below... THE GOOD - Fries amazingly well - Traditionally fried food now tastes too oily - Lasted two years of many-times-daily use THE BAD - Aqua color is discolored in some places (see photo) - Spots are permanently stained on exterior surface -- the picture shows a clean fryer (except a black crumb at the bottom); the remaining spots are stuck there permanently - Non-stick basket started flaking after a year of use, though it has been minimal, so we just avoid the flaky spots THE UGLY The basket latch weakens over time, turning the basket catch tray into a toe-breaker when you pull it out of the fryer. Here's the story: The basket comes in two pieces: a lightweight basket with holes that the food touches directly, and a heavy catch basin. The inner basket attaches to the catch basin at one place: at the top, at the front, with a small latch activated by a button on the handle. When you press the button, the inner basket detaches. It's important to be careful to not depress the button when holding them while they're attached, unless they're safely over a countertop. Two weeks ago, I pulled the basket out of the air fryer, and the base detached prematurely and fell to the ground. Thankfully I have great reflexes, so I jumped out of the way before it could land on my feet. I thought that perhaps I accidentally depressed the button, which I'd never done before, so I started being extra careful with it. I didn't have any more issues until today, when I pulled it out again to cook something and the same thing happened. I was certain that I didn't press the button because I was focused on specifically avoiding it, but the base fell anyway. I thought that perhaps whoever used it before hadn't put it back together fully, so I clicked it fully into place and cooked some food. When the food was finished, I carefully pulled the basket out again, and as soon as it fully emerged, the base fell off and clattered to the floor. I did everything I could to rule out human error, and it appears that the latch that holds the two pieces together has weakened to a point where it's no longer usable. The air fryer is big enough that it takes up the whole counter in one spot, so pushing it back to prevent a fall is not feasible. It doesn't make sense to keep it in the house, especially with small children and pets who are often underfoot. This air fryer was an *amazing* introduction to the world of air frying, and I loved it so much up to this point that I'm still giving it 3 stars. Having a mechanism that fails after a year of use that can cause brain trauma to small people/animals, or broken toes to anyone using the thing, is a significant enough design flaw that I think removing two stars is justified. I'll now be shopping for something with a totally different type of design. Thanks for all the healthy food, Dash! <3

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