Brim Smart Valve Cold Brew Coffee Maker

I purchased this cold brew coffee make on 6/22 and I thought it was great. Was using it like a champ until I went to make a batch and it started to leak all over the counter at around the 2 hour mark. I thought perhaps someone had moved it and jiggled the piece that allows it to drip in to your lovely jar. So I cleaned up the mess and left the kitchen and my husband came to me about a half hour later alerting me to the coffee on the counter (again). Obviously, something was askew and since I had the product less than 4 weeks I wrote to the company to see about an exchange. You not only have to find this crazy sticker (there isn't one) and send your receipt (which was fine because I have my amazon receipt) but I also have to take a video showing the leak or pictures of the leak. So I'm going to have to go through 12 oz of coffee and wait until it leaks so I can show a video of the leak on the counter or take pictures. I mean why can't they believe me? It's been 4 weeks - not 4 month - not 4 years. And I don't want my money back - I'll send you back this one if you send me a new one. I'm going back and forth with customer service on this. Save the drama - go with another brand. While I loved it, it's not worth the hassle. I think their new tag line should be "You'll be Grim if you go with Brim!"