Top positive review
5 people found this helpful
More than met my expectations. I would gladly pay full price!
By JULIA R. on Reviewed in the United States on November 20, 2020
This little beetle more than met my expectations.( I have not used the scheduling feature.) Pros: 1. Comes with a cleaning tool, extra side brushes and an extra filter. 2.Works on my dark colored rugs. 3. Picks up lots of dirt despite random action. 4. Is able to dock despite obstacles.(see details) 5. Handles a threshold of about .75 inches, close to its limits. (Sometimes it takes more than one try, or will seem to be stuck, then clears it.) 5. Does our thick area rugs. Cons: 1. The dock station is very lightweight and is sometimes moved by the RoboVac when it tries to dock. 2. I could not see where using the Max power level on the remote improved the suction on my dirtiest area rug. However, after the 3rd running( and not using the Max feature) the area rug looked great and stays looking great. Have realistic expectations: There are things the RoboVac can’t do: 1. It won’t go under recliner sofas. 2. It won’t go behind doors, where dust bunnies hide. Solution: I use a long handled microfiber dusting tool to pull out the dust and dirt from these areas, then run the RoboVac. Tips: Be patient. It took 3 days and 4 runnings to see lots of improvement. ( but emptying the dustbin will convince you it’s doing something) Clear obstacles. We put a chair in front of our open vertical blinds and move the music stand. Preform regular maintenance and cleaning. Conclusion: I would gladly pay full price for this RoboVac. Details: I am 68 years and my husband is 74. Last fall we had a home remodeled for us and had “hardwood” floors put in throughout. The area we live in is quite rural and dusty. There is fine sand that’s tracked in no matter how entry rugs you have ( and I have quality ones everywhere). We have 2 tiny fury “non-shedding” dogs which drag in a surprising amount of dirt. I had 2 back surgeries in my 30’s and now my back doesn’t care for vacuuming. My husband helps, but quite frankly we just didn’t do it often enough. I looked into buying a RoboVac last year. I looked at the well known brand and decided that there’s no way I could afford that, and if I were to put out that kind of money I would want the reviews to be close to 90% 5 star. They’re not. So I explored other brands. Eufy ( whoever that is) came out the winner. Still, I didn’t pull the trigger. Remodeling and moving expenses were adding up and our retirement budget was stretched to the max. But, the dirt continued to accumulate in our beautiful home. I happened to be going through the flash sales at the end of October and saw this Eufy RoboVac on sale. The discount was substantial. I did not hesitate. I ordered it immediately. Due to doctors appointments and other obligations the Amazon box sat unopened for 12 days. Finally I opened it, attached a few pieces and charged it. Then I pushed auto on the remote and she started her random work. She was confined to the kitchen and living room and 1 bath area as we have a dog gate separating that area from the rest of the house. She ran for over an hour. I was pleased about the following things: 1. She easily handled our area rug and matching runner even though the design has some patches that are almost black. 2. Even more surprising was that it cleaned our “charcoal grey” entry rug by the sliding glass door. I was sure it’s sensors would avoid that! 3. My husband, who was a skeptic of the random motions, was pleased and sold on it when I showed him the dustbin after she ran. 4 She was able to dock , even though she had to go under a chair and make several corrections to make the 90 degree turn to the dock. We were unable to give her a six fit clearance as recommended, so I was very surprised. After the first running, the charcoal grey rug was not 100% clean, but now after several runnings, it looks great. This was a real eyesore in our home as this is the door we would take the dogs in and of and there was always fine sand and dry grass and this time of year dry leaves in this rug. Not anymore! Next, I carried her from the base to the master bedroom and set her to work on the other side of the dog gate consisting of the master bedroom, master bath, laundry area, a music room which connects to the living room where the dog gate is and an office room. This area was rarely vacuumed by either of us . We do have to move the old fashioned heavy duty music stand to the other side of the dog gate, otherwise she will get stuck on one leg of the stand. Again she preformed flawlessly. The first day we picked up the 2 thick bathroom rugs we use by the bed, but the second day I forgot, and she handled them great. We have 2 extra long adjustable twin beds in the bedroom which have several wires under them. My husband tied the wires up and we also put the beds up in the highest position for the legs and head. She does great with this area, too. My biggest complaint is that the base is very light weight and is easily moved by the “ beetle” when she tries to dock. We will have to come up with a remedy for that. I have not used the scheduling feature and I probably won’t. I am afraid one of two dogs would leave a surprise for her the one time I forgot to check. Running her with the remote has worked for us.
Top critical review
18 people found this helpful
Stopped working at 4 months old
By ML Hayes on Reviewed in the United States on November 26, 2024
Edited AGAIN This is my fourth robot - the first one I bought used to see what I wanted from a robot. Second one I ended up giving to my sister so I could upgrade, and the third one met its demise under my husband’s foot. I was excited that the Eufy L60 had an app because my priors simply maneuvered at random or in a pattern that involved a lot of bumping and spinning. I rarely used them outside my kitchen/dining area. This Eufy started strong. I let it map my house. Warning: if you have open stairs, it will map the space over the stairs! We have a sunken living room and it tried to map that area despite not going down to the floor. I had to manually mark it is a no-go zone so it would stop looking to get into the space. Also cover any mirrors at ground level. We have a few mirrored closet doors and the robot mapped to infinity through the mirror. I had to remap the house at one point. I loved being able to program the robot when I wasn’t home or to avoid areas where I hadn’t cleaned yet. I left my overflowing suitcase on the floor one day and estimated a temporary no-go zone but still managed to get the rest of the bedroom vacuumed. Now that I can do specific rooms and in a certain order, I’ve been using the robot all over the house. But it stopped working 4 months after I got it. It’s not sucking anymore. I have followed the instructions since day 1, wiping it down and cleaning parts regularly, emptying the bin after each use, and ensuring a proper charge. It still sounds like it’s sucking but it just pushes dirt around in piles. I contacted eufy through Amazon and was directed to some excellent video tutorials for trouble shooting. That part is really well done but once my problem continued and I needed further assistance, things broke down. I submitted photos of my receipt from Amazon as well as a description and the robots serial number. About 36 hours later I received an email with a link to the trouble-shooting videos as well as a request for a copy of my receipt, the model and serial number, and a video of the problem. My email with the video of a broken vacuum was returned because it was too large. I also don’t understand why they wanted me to resend the info I put in my original request - did their system not capture it? So until they see the video here and figure out how to follow up, I’m out $200. I wish I could say I still like Eufy as we have a couple security cameras too but one stopped working a week after the warranty was up and I’m still salty about it. Edited 12/16/2024 to add: eufy customer service mailed me a replacement part that required I take apart the entire vacuum and unhook the motherboard. I’m a greenie, I don’t like throwing things away unnecessarily but I wish they would have given me an option there. I spent a little over an hour trying to replace the part with only half the directions because their support mechanism includes no written instructions only videos under 60 seconds each. They sent links to 3 videos and I was probably supposed to have 6. So I attempted things with a basic understanding of how to unscrew things and it didn’t work. My vacuum is now telling me there’s a roller brush problem and wont move at all. I’m not spending any more of my time on the device. I bought this to SAVE myself time not learn how to repair vacuums. The company did offer me a full refund or replacement and I appreciate it but the frustrating part is that I bought it during Prime Deal Days - taking a refund means waiting for a good sale to purchase another. So I’m letting them send me a new L60 SES and we’ll see how this one does. Provided the warranty re-starts with its arrival at my house, then I’ll have a year to see how it goes. I’ve increased to 2 stars for okay customer service. I’m still salty about being without for the last 2 months. Dust is my nemesis so now I have to swiffer everyday and I’m not happy about it. Yes my choice, but so was buying a robot in the first place. First world problem, I know. Edited Feb 12, 2025: what a joke. I appreciate that Eufy sent me an upgrade voluntarily but it’s not a fit for my 1600 square foot house. I have no place to put this very HUGE base - which is INCREDIBLY LOUD, so it now lives in my bedroom. Because the robot has to go around my dresser and down the hallway to get to the kitchen and living areas, I rarely use it. Unfortunately mine is a cat house and there are too many moving parts in between the unit and the kitchen (toys, tunnels, cat beds, teenager shoes) and I don’t want to have to pick all that up just to vacuum the dusty kitchen. You can’t pick the unit up and randomly set it down - it HAS to start at its base due to the mapping mechanism. A flaw with having a mapping machine: if you nudge the home unit in any way, the mapping feature is thrown off and the robot can’t find doorways. It will spin and spin and just try to go home. Or go in circles. It’s worthless to me. Oh and Eufy told me that I don’t get a new warranty with a new machine - the new machine would simply assume the dates of my broken machine and only be covered until my OG purchase date of July. No regards for the 5 weeks of broken device, trouble shooting, mailing parts, trouble shooting, mailing new device. So I’m not buying another Eufy, that’s for sure. Too bad because my mom and her best friend both want robots and I steered them away from this one. Edited AGAIN 4/12/2025: I actually bought a new cabinet for my kitchen to make space for this robot because that was easier than going through all the robot reviews. And what I’m experiencing now is if you don’t use it every other day or more often the then the robot disconnects from the Wi-Fi and it takes 20-30 mi it’s of buttons and Bluetooth and Wifi finagleing to get reconnected. Go out of town for a weekend? Better schedule it to run every day while you’re gone or you’ll come back to it being unusable. I hate this thing with so much passion, I’m paying my cleaner to come in more frequently versus try to own another robot. Twelve thumbs DOWN.
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