Top positive review
3 people found this helpful
Probably the best TV out there
By D. Blickstein on Reviewed in the United States on January 2, 2020
A few years ago on my commute home from my NYC office, I walked through a section of Grand Central Station called Vanderbilt Hall where various events are held and was struck by an incredible set of photographs that were hung in an LG exhibit. I had never seen pictures so brilliant. And then... the pictures went into motion.... and it was obvious that this was a TV, not a photograph of any sort. Now I'm not actually much of a "videophile" and I personally always thought the differences between the various technologies like LCD, LED, Plasma, DLP, etc were relatively small. Sure, some were noticeably better than others, but never what I would describe as "dramatically" better. OLED is dramatically better. It's stunning. I saw those sets and well.. I had to have one. So asked what they cost. Well... they hadn't been released yet (this was a promo) but i was told when they hit the market they would likely be around $7000! I didn't want to spend that. SO I decided to wait until the prices came down. IMHO, "the wait is over". And when I actually hit the "order" button I initially had a little doubt. I mean, I really don't care THAT much about picture quality. In fact, I've always been perplexed at how obsessed people were with the "picture quality" in the sense of "display" and how much more concerned I was with "picture quality" in the sense of the artistic value of the story (TV, movie, etc.) And so while I was waiting for it to be delivered, my concern was that I would be disappointed in that it didn't add that much to my "viewing pleasure". Surprise! I am actually stunned by how much more I enjoy watching TV (particularly 4K) and movies. With the OLED set it seems so much more realistic and "natural" that I seem to get more immersed in it. And sports? I'm a big fan of AVP Pro Beach Volleyball on Amazon Prime. Now, I'm not going to offer hyperbole and say "it's just like being there", but what I will say is that watching it on my OLED is somehow more immersive and realistic. One of the main advantages of OLED (I was told) was that it shows "true black". That is, a black section of the image is rendered as "black" and without "glow" from the backlighting of LED and other technologies. It is very easy to dismiss the importance of that, but it makes every OTHER color more vibrant. I'll end with a little story/experience. WHen I first used my OLED, I watched a scene that had a long "fade to black". Some sorta instinct lead me to believe that the set somehow had failed and lost power. Subconsciously (I suppose) years and years of watching older TV technology has conditioned our brains to see a completely dark screen as a TV that is "off". Here's the funny thing - I've had the set for a month now and.... I STILL Have that reaction (that the set lost power) every time it fades to black. Sixty years of conditioning doesn't evaporate overnight. :-) I love the "Smart" features of my set. And about the only thing I find disappointing is with the Amazon "Alexa" integration. First, the TV doesn't provide all the features that a true ALexa device (like my Echo Dots) seem to have. The setup with Alexa isn't easy (I'm a techie, but I think others might struggle with it, but that's true of a lot of Alexa stuff), and it seems to need to be completely reconfigured every time we have a power failure. But as a TV, I'm in love.
Top critical review
19 people found this helpful
Contrast too high too see dark and light details
By L on Reviewed in the United States on November 26, 2019
This TV is reviewed highly by many. One CNET review says that it’s the best picture in any tv they have ever tested. I beg to differ, and my 10-year-old LG that I paid $1000 for in 2010 has a better picture quality than this tv. I have watched shows in HDR and SDR on this new LG 55 inch C9 and have found the picture quality poor considering the price, in all formats except Dolby Vision. So if you watch any HDR on Amazon prime, the picture quality is poor, because Amazon prime uses HDR 10+ which LG does not support. Where you find Dolby Vision (Netflix and some rented movies). The picture can be pretty good. The big issue is that this TV does not support HDR 10+ which is quickly becoming the standard and is used exclusively on Amazon prime for all it’s HDR programming. The issues with this TV on HDR 10+ and SDR content specifically are the bright light blooming and crushing of blacks takes away so much from the viewing experience. Blacks are crushed to the point where you cannot see any detail when someone is wearing black, or in a dark scene, Or in a lot of cases you cannot see half of someone’s face if it is in shadow. Bright lights badly bleed into the scene, as you can see from my attached picture. In the second picture I have enclosed you can see how bright light bleeds into the faces of people even where you cannot see any detail on their face. My 10-year-old LGLED TV does not have these issues and I can see details in programs that are dark, and more details in the dark night episode of Game of Thrones. I have adjusted multiple settings on this TV to many different levels to try and fix the issue, but have not been able to do so, and as such this TV remains inferior to my 10-year-old TV. This TV and others I have viewed that are new 4K TVs suffer from too much contrast and two little attention to dark and light detail. I have called LG customer service and have not gotten any usable help. May have to return and continue watching the 10 year old TV until LG can fix these issues
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