West Bend Coffee Urn Double Walled

I purchased my original urn on 2/13/2018. It worked great for just a few months and then the switch quit working. I tried turning it off and it wouldn't turn off and instead sparked as I had my back turned away. I just happened to hear it and unplugged it quickly. I called customer service at West Bend with no reply so I called a 2nd and a 3rd time. Finally got a reply and they stated they would send a new one. The process took nearly 3 weeks. I received my new product and within 3 weeks the element stopped heating. Again I waited nearly 2 weeks this time for a replacement. I received my new on in March 2019. It is now May 21, 2019 and yet again it has quit working. The switch will not turn my machine on or off. I called customer service again at West Bend and they will not refund the money paid for the machine. They will only offer a replacement - yes a 4th one!! No thanks!