West Bend Coffee Urn Double Walled

We got this for our team event. On its very first use, it started leaking profusely when the coffee was getting hot. It stained the carpet very nicely - not! So if you have light-colored carpet, beware of this West Bend coffee urn. Luckily one of the parents saw the leak and notified us before the whole pot (100 cups) would empty out on the floor. The see-through coffee gauge tube was not properly installed by West Bend and sprung a big leak at the base of the gauge tube - Look at the nice stream of coffee in attached picture. That was BAD DESIGN and BAD QA! We should have believed the reviews going back to 2015 with similar problems. It seems that West Bend hasn't figured out how to fix the problem or they don't care enough about the 10% of the reviews being 1-star. So take your chances folks, maybe 1 in 10 customers may get lucky and end up with a $100 carpet stainer or luckier yet get a trip to to the hospital for burns. Gee-whiz!!! Another BAD DESIGN: the spigot is directly above the on/off switches so there's a chance someone may be burned and get electrical shock trying to turn it off while all that hot liquid spills onto the hand! We were lucky no one was burned or electrocuted! SUMMARY: this urn can stain carpet, burn your hands, may give you an electrical shock, squirt coffee on your nice cloths but it doesn't make coffee! We will STAY AWAY from this West Bend model. We want enjoy coffee not mopping the floor or staining the carpet! Needless today, we are returning this West Bend carpet stainer!