Top positive review
12 people found this helpful
Love it
By Placeholder on Reviewed in the United States on March 19, 2023
I bought this because my manager said I am responsible for the upkeep of the carpets and that I was ruining them. I have the power dash by Hoover and now this. It is an amazing product. I like how it is separated into 3 compartments solution, water tank, and dirty water. I am slowly using it to clean and cause the fibers to rise. Mine the handle does not wanna snap in place and I was worried that someone said that their handle kept falling out and it wouldn't let them use the spray forward because the handle didn't lock in place. But if you tilt the machine back and use it as you would either shampooing or as a vacuum to suck up what little water it dispenses it holds itself in place and I am satisfied with it not being locked. Seems to be a design attribute that this one machine will work to shampoo and clean the carpets. I have found that this machine can be used to lightly dampen the carpet and suck up the moisture and refurbish the carpet back to standing tall like it is new 🆕. First I use it with concentrated oxiclean large area rug shampoo and then go back over it a week later and then vacuum like every other day to 3 days. It has nice suction and doesn't leave the carpet wet so much even if you have to go over it a couple times. It gets the water up and the dry only button comes in handy to get extra water out of the carpets. I have a Amazon commercial black round fan that on low blows like the plastic fans from dollar general and Walmart when they're brand new. The industrial fan dries the carpet 25 feet away from the fan and quickly. I have 5 plastic fans and one black 🐈⬛🖤 metal one. Giving away the plastic fans and only gonna use the metal one from now on. Everything seems to be sturdy and easy to empty and clean. The handle not locking in place is not a hindrance to using the machine as it seems to be well built to stay in place while using it. I would recommend this to anyone elderly who doesn't want to hold a trigger sprayer the entire time while shampooing your rugs. I have balance issues and can't stand for longer than a couple minutes before my waist starts hurting because of obesity. I'm 60+ pounds overweight and 60 years young. Gets the stains out but some may need to go over a few times. It was sent UPS and arrived 3 days early and was completely there. No dirt in the tank or dents or nothing like that. Just a big brown box with a new looking high quality shampooer. My cat 😸😺🐈 loves the big brown box to lay on. She can't be threatened by the shampooer while on the box lol. The dirty tank shows the uncleanness of the dirt and such from the supposed to be clean before carpeting. Works better than a rug doctor in my opinion. And it will last awhile and pays for itself after one use. I would recommend either a refurbished or brand new machine from Amazon and the 3rd party seller. I was going to buy one brand new but this one was like $69 cheaper than a new one and didn't have anything that was wrong with it. Only someone who didn't try to use it as it is would have problems with this model and brand. Here's to happy clean rugs.
Top critical review
No product support, disappointing customer service 😞
By Kimber D on Reviewed in the United States on March 16, 2025
0 stars. Just a few months after I purchased this refurbished Hoover carpet washer, a part on the bottom to take the cover off broke. I was unable to get product support because I was barely outside of the window, which didn’t even seem possible. Very disappointing 😣 I took a chance on this product knowing it was refurbished and was let down. I’ll never purchase from this store again.
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