Hoover Pet Max Complete Upright Vacuum

I am just sharing my experience with this Hoover UH74110 model we purchased on Amazon and why I am labeling it as one star. I am sure others have/are having a better experience, but I am just sharing our experience with it. We bought this model a few months ago after having purchased the same model (Pet model) back in 2013. The foot switch broke on that 2013 model along with the fact that it felt like the brush, leveler, and plastic housing were starting to wear out, so I relegated it to keeping and using it in the garage. Flash forward to this 2021 or so model (UH74110). It feels really light, almost cheap-like, as it is probably all plastic. It doesn’t have much weight to it and pushing the vacuum forward keeps the roller brush tight to the floor, but when you pull it back, the vacuum seems to lift off the floor. My hunch is that it is so light that pulling it back towards you doesn’t keep enough weight and suction to keep it close to the floor. Granted light vacuums are easier to move around and are easier on the body, but this model just seems so cheap. I would expect the canister lid clip to break after a few years (we try to keep vacuums for 10+ years). My spouse was using this new model the other day and inadvertently sucked up a t-shirt I had under the bed. Yes my fault, forgot about it, but when she sucked it up, it bent the brush roller on the end and it wouldn’t spin causing the belt to start to burn and smoke. I took it apart to see why the roller wouldn’t spin. I couldn’t get it to spin by hand so I called Hoover customer service to see if I could buy a new one or get a replacement. Because it was “user error” they wouldn’t honor the warranty and on top of that Hoover didn’t have a new replacement roller brush on hand. So the vacuum we purchase two months ago was useless without the brush. I looked around the web for the roller brush part number and it is out-of-stock everywhere. The roller brush is about $30 FYI. In the meantime, I ordered a different vacuum for pets. We bought the Bissell model 2258 for pets and it is night and day better than this Hoover. It stays close to the floor, the cord re-winds, and feels like it pulls up a lot of dirt. Not wanting to give up on the new Hoover model, I took out a vice-grip wrench and forced the roller to spin. I got it to loosen up finally and I sprayed some liquid graphite on the end where the plastic bent. It made a grinding sound for awhile, but I got it to work again. I relegated this Hoover to the basement. All-in-all I would avoid this model in favor of something else. Just my opinion.