Top positive review
2 people found this helpful
Reconsider travel case
By Sharon V on Reviewed in the United States on March 1, 2022
We have used Oral B electric toothbrushes for very many years and have been very happy with their cleaning ability and ease of use. Our last one was finally on its last legs so we upgraded to this model. It is WAY more powerful than our previous one so has taken time to get used to. Also, we thought the travel case was a nice idea - as we travel (or used to pre CoVid). However, after getting we realized it might not be worth the extra money. We still have to pack the power cord - just not the little round charging unit. That is all you save in packing space. I was hoping we could add our toothpaste or floss into the travel case but cannot do. In retrospect, I would not get the version with travel case and just carry the toothbrush base and charging cube separately, I could pack them around other items in my suitcase. Yes, there is an additional USB port to charge my iPhone, etc but I already pack those items. For us, packing the toothbrush handle, the toothbrushes, the power cord and small charging stand are easier to pack. Would have save us $50 or so. But, the toothbrush itself is great and I would recommend it to anyone. I can't speak to the bluetooth connectivity or their program as we do not use it.
Top critical review
4 people found this helpful
Don't waste your money, it's a nice idea but...
By Stan J. French on Reviewed in the United States on February 4, 2023
I've been holding off writing this review to see if Braun/Oral B were going to do the right thing and ensure I received the product I paid for. They never did.To make a long story short, the Position Detection feature kept this brush in the repair shop more times than in my bathroom. It worked great for a few months, but then the Position Detection would stop working. When you brush, there is a "map" of your teeth and the brushing progress would show up as you go. However after a few months this feature stopped working entirely.Customer Service (CS) would blame it on my iPhone, so I tried other phones, loaded the Oral B app and it still didn't work. CS then blamed the app developer. So my wife bought exactly the same brush and it worked fine on my phone and hers. At this point CS had to surmise it was a defective brush (duh) and authorized a replacement.Over the course of 2 years (the warranty period) I sent it in 5 times. Given the shipping and bench time, I probably lost another 6 months so only got 1.5 years of actual use. Once the clock struck 2 years and the warranty ran out, CS refused to authorize any further replacement. At that point I asked what is the expected life for this brush and they said 3-5 years. But I only got 1.5 years, what gives?Now they're back blaming the app developer again with promises that the next version will work. It hasn't happened. Save yourself some money and headache and avoid this model if you want Position Detection. I ended up buying a lower version that has a slight different way to do PD, but it works fine and at a fraction of the cost. Good luck and happy brushing.
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