Top positive review
2 people found this helpful
During heat wave, this kept us comfortable.
By Walter on Reviewed in the United States on September 7, 2023
We have a 30-pint Frigidaire dehumidifier in a different house which is much smaller. It works very well, but the rooms are very close together. I was worried that the larger version would make too much heat, and not dehumidify our somewhat sprawling apartment (~ 1500 sq feet including closets). But I am pleased to say it is working very well. Four (4) of the rooms are in adjacent to, or in a line from the central hall, and the machine dehumidifies them very quickly. A fifth room is off 1 of the others, and the dehumidifier lowers the humidity in that room slowly, but it remained comfortable during the entire heatwave. The machine makes some noise and gives off some heat, so it has to be located in a room that you are not spending time in. We located the machine in the central foyer of our apartment. That space communicates with the kitchen, living room, my study, and a hallway to the back bedroom. We find the large water reservoir hard to carry to the sink or bathtub to empty if it is completely full. Even though the machine has a window into the water reservoir, you cannot really see how full it is. So you have to just keep track of the time since your last empty and empty it. I am very happy we acquired this appliance.
Top critical review
162 people found this helpful
DO NOT BUY THIS DEHUMIDIFIER!!! Frigidaire will not make good on its warranty.
By Leslie Andren on Reviewed in the United States on March 29, 2023
We bought a Frigidaire dehumidifier in May 2022 and it stopped working in January 2023. So, we were outside the return window for Amazon to return it. We have been through hell trying to get it replaced by Frigidaire. You wait at least an hour on hold waiting for a customer service rep to handle your issue whenever you call. Then, they insist that you have to fill out a form for their warranty claim. My husband and I have been on the phone trying to get Frigidaire to replace the dehumidifier for at least 7 hours over the last two weeks. We sent in the claim form and then it took Frigidaire 10 days to send us the replacement. But wait! We got the replacement yesterday and it does not work!!!! The control panel doesn't light up and no water comes out the hose. So, back to wait at least an hour on hold to talk to Frigidaire's customer service again. So, what do they tell us? We have to file another warranty claim for the second machine that does not work. Do not pass go, go straight to jail. We asked for a supervisor to call us and no one calls. What the hell happened with customer service in America? No companies stand behind their products. Having this same issue with Xfinity, Dish Network and others now because the customer service reps are awful and they barely understand English. I won't be buying anything of this nature on Amazon again and will never get another Frigidaire appliance! Update to this review as of May 10, 2023: I am on hold again with Frigidaire customer support in Malaysia trying to find out why my warranty replacement dehumidifier has not been sent. I have sent in the required documents FIVE times including once again today. I am on hold waiting for a supervisor to tell me why they can't approve my warranty replacement. This will be the fourth time I have waited to talk to a supervisor. Every time I call I have to explain again that Frigidaire sent a replacement warranty dehumidifier that was defective (the control panel did not light up and the machine would not turn on). Then the rep proceeds to tell me they are missing some document that they need to send it to their "back office" for approval. I have been told this line so many times I have lost count. I have verified and re-verified that I send all the required documents. The rep I am talking to now cannot even get the spelling of my email address right - so how the hell is she going to be able to process a warranty claim that is essentially for 2 failed dehumidifiers? I am beyond disgusted. I plan on writing a detailed letter to the CEO of Electrolux. I used to consider them an excellent company. Those days are gone.
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