Brim 19 Bar Espresso Machine, Fast Heat

This company does NOT stand behind their product. My espresso machine has been in use in my home for one year. The steam wand leaks a substantial amount of water while it is supposed to be steaming. Steam also comes out of the top of the machine while steaming. Contacted them about it and they required a video of the machine malfunctioning... ok whatever, so we sent that in. They agree that it's not functioning properly as it should and say if they have another in stock they'll send that, or cut us a check for the purchase price. They don't have one in stock to replace our with so they say they are going to cut a check... however they neglected to disclose or mention that FIRST they are going to hold the check hostage until we cut the cord of the machine we currently have (which still makes espresso) to disable the device. We tell them no, send us the check first and then we'll cut the cord as we are going to need to replace the machine so we would like the money for this machine first before we go out and replace it. They refuse and say they won't cut the check until we totally disable the machine we have, which we could still use for making espresso until we are able to replace it with DEFINITELY not another brim product after this noise. The warranty states that their product will operate properly for a period of 2 years. I've only owned this thing for a year. The warranty DOES NOT state anything about the owner must cut the power cord of the device before the warranty is enforced. I've absolutely never heard about some bs like this. You agree this thing is not functioning as it should which we have in writing... so cut a check! You are simply trying to get out of refunding us for the unit by making ridiculous stipulations like this. I've never even heard of a company pulling this kind of thing... no reputable company would. Do not even think about buying one of these or in any way doing business with this company. What a joke.