Elite 2.1 Qt Electric Hot Air Fryer

I ordered this back in April to replace an Air Fryer that lasted well over 5 years. Although I liked being able to air fry up to 450 degrees as a max temperature, this air fryer seemed to do well even with maxing out at 400 degrees. My complaint is that after only a month of regular use, the rubber around the center divider has torn apart. I've tried contacting Elite Gourmet to get a replacement rubber gasket and have heard nothing back for over a week. I'm afraid I'll have to look into getting a different air fryer if I can't get that rubber gasket replaced as the whole point was to have an easy way to use the entire space or section off spaces so you can use two different cooking temperatures.